Be responsible for supporting the business with inbound calls, receiving complaints via telephone and email, raising tasks and filtering queries to the correct departments and colleagues. Delivering exceptional service to our customers and clients. Organising own workload and ensuring accountability for follow up. Ensuring accuracy of data on all systems of work, with clear detail and instruction.
Join CCS & Shape the Future of Renewable Energy!
Why Choose CCS?
* Develop new skills with our full training programs, coaching, and mentoring support.
* Grow your career with us, with clear pathways for personal development.
* Enjoy long-term contracts and job security.
* Earn excellent rates of pay that reflect your skills and dedication.
About Us
CCS was established in 2007 to deliver high-quality boiler installation services to social housing customers. Over the years, our diverse team has grown significantly, enabling us to expand our offerings and incorporate cutting-edge technologies. Today, we are at the forefront of renewable energy installations, setting industry standards and leading the way in innovative solutions for our clients.
Be Part of a Growing Team & Apply Today!
If you’re ready for a new challenge and want to be part of a forward-thinking company, contact us to learn more about our opportunities. Your journey to a rewarding career with CCS starts here!
Full Job Description
Benefits of working at CCS:
* Pension Scheme, (Auto-enrolment after completion of probation).
* Buying / Selling of annual leave after a successful probation period in the allocated window.
* Potential for enhanced benefits package after two years’ service, based on performance.
* Professional growth.
* Parking available in office locations.
* Refer a friend bonus scheme.
* Work related training (in-house and external where appropriate).
* 24/7 Employee Assistance Program
What you will be doing as our Customer Service Advisor:
Duties:
* Providing exceptional customer service throughout the organisation, aligned with CCS Values.
* Efficiently handling and managing incoming calls, ensuring prompt responses and accurate redirection. When transfer is not possible, creating and logging callback requests to ensure timely follow-up and resolution.
* Effective complaint handling using empathy and understanding.
* Accurate recording of all complaints and resolutions to ensure KPI’s are achieved.
* Making outbound courtesy calls.
* Accurately taking messages and information, and efficiently relaying them to colleagues across different departments.
* Identifying potential enhancements to systems and processes as part of ongoing improvement efforts.
* Always representing the company in a professional manner.
* Fostering positive relationships with both customers and colleagues.
* Overseeing daily administrative tasks as assigned by the Line Manager.
* Completing additional duties and responsibilities as required by the business.
* Updating contact lists, including extension numbers, when necessary.
Shifts will vary, up to a maximum of 8 hours, between 8 AM and 8 PM as required, with alternating Saturdays from 8 AM to 2 PM included in a rotation.
Skills/Qualifications:
* Exceptional customer focus and attention to detail.
* Good communication skills, both verbal and written, to include computer literacy and excellent typing skills.
* Good organisational skills, including own time management.
* Customer Service experience.
* Experience handling high volume inbound and outbound calls.
* Professional telephone manner.
* Ability to multitask.
* Able to use own initiative.
* Confident on the telephone.
* Highly motivated individual.
* Excellent timekeeping and attendance.
* Call Centre Experience.
* Administration Qualification.
Personal Attributes:
* You pride yourself on truth and share knowledge for the greater good.
* You are committed to improvement and are an active team participant.
* You accept responsibility for your role and promote ownership in others.
* You have a desire to be successful and achieve goals, whether small or large.
* You are flexible to meet business needs and actively work towards expanding your knowledge and developing your skills.
We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.
Apply
Use the form below to apply and send your CV.
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