Contract Support Job ID 212453 Posted 21-Mar-2025 Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Bishops Stortford - England - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Bishops Stortford. RESPONSIBILITIES -Providing support to the client and answer calls and emails in a professional and timely manner -Determine the nature, priority of faults based on information provided by the client -Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders -Managing the supply chain and drive them to attend within required SLA's -Driving the engineering team to attend to all callouts within required SLA's -To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this -Raise and assign work orders to relevant resources -Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations -Promote and maintain CBRE culture throughout teams -Monitoring calls received from the customer through to call completion and updating records -Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. -Ensure QHSE documentation is maintained and readily available using company systems -Manage system as a key user on site including PPM records, reactives and reporting -Promote and maintain company culture throughout the team -Maintain people records such as new starters, leavers, general staff changes, contact details, etc -Effective communication with all levels of internal teams and external customers -Familiar with daily operations and the specific scope of the contract -Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Education -Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. -Education to A-Level/HNC standard would be beneficial Training -Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. -Experience of using Dynamics, Concept, Maximo. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)