Up to £26,740 per annum + Pension, Life Assurance, Additional
Baltic Recruitment are delighted to be supporting our market leading manufacturing client with their search for a Customer Service Coordinator.
Overall Purpose:
* You will be working with and supporting the External Sales Team and internal Operations Teams on account management, improvement and control.
* You will need to be able to work as part of a team, applying your co-ordination skills flexibly across a range of departments.
* To achieve the highest degree of customer retention and levels of customer satisfaction from order to delivery.
Key Duties:
* Inputting and progressing orders through to delivery.
* Stock Control within customer agreements.
* Control of customers capacity reservations.
* Achieving target account OTIF.
* Agreeing despatch and loading details with relevant departments.
* Creating and gaining approval of artwork using an in-house IT system.
* Monitor stock in internal warehouse and arranging replenishment stock.
* Liaising with external account managers in SSS tandems on account plans including new business, aged stock, new artwork, general account improvements.
* Reporting data for analysis.
* Co-ordinate actions with other departments, such as logistics and production, to fulfil customer expectations on service (OTIF) and ad hoc assistance.
* Manage accounts assigned with the aim of maximising their sales volume and profitability.
* Maintain (update and cleanse) the Group’s Management Systems relating to the sales and commercial activity (SSS, GPT, SDS).
* To attend and contribute to customers review meetings as required (note these may be at the customer sites).
* Participate proactively in the problem-solving process when analysing customer’s claims and disputes related to Service issues/nonconformities.
* Participate in the definition and be responsible for the implementation of working instructions aimed to improve the efficiency of the customer service team.
* To work with internal and external management teams to drive and improve customer satisfaction.
Key Requirements:
* The ability to communicate effectively both verbally and in writing.
* PC Skills: Excel – good, Word – Good, Experience of using a sales system previously would be advantageous.
* Self-motivated and committed with proven organisation and time management skills.
* Excellent attention to detail.
* A flexible and adaptable attitude.
* Able to work under pressure in order to meet tight deadlines.
* Team oriented.
* Previous experience of working in a customer service/account management/sales environment.
* SAP knowledge would be advantageous.
The Package:
* £26,740 per annum.
* 8:30 AM to 4:30 PM Monday to Friday.
* Pension – auto enrolment 4.5% contribution from the company, 4.5% from employee.
* Life assurance (death in service) – 4 x basic salary
* Holidays - April – March 25 days, Statutory bank holidays.
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