Job Description
The successful candidate will join the Administration team at our Head Office in Hither Green London SE13. The position is offered on a permanent full-time basis, of which the first six months will be a probationary period.
Working hours will be 8am 5pm with 1 hour Lunch.
Job Role
The successful candidate will be the first point of contact for visitors and callers and assist/carry out with a wide range of administrative tasks as identified by the Office Manager.
Main Duties
Telephone System/IT
1. Operate main telephone system: Answer telephone calls, transferring to correct department/person. Take messages and pass on via email.
2. Listen to voicemail messages to main office number and redirect appropriately.
3. Report telephone equipment and line faults.
4. Review and update on a regular basis the staff contact and telephone extension lists.
5. Report on IT issues and faults to service providers.
Reception
1. Greet and welcome visitors to the Offices.
2. Check and sign for deliveries, before informing the relevant member of staff of their arrival.
3. Book couriers for tenders/contracts on behalf of members of staff.
4. Monitor and ensure that the reception area is kept tidy.
Post and Couriers
1. Process and deliver internal and external mail daily.
2. Book couriers for tenders/contracts on behalf of members of staff.
Process Orders
1. Order Office supplies and Refreshments.
2. Book scaffold licenses and permits including raising orders to suit.
General Administrative Works
1. Assist with ISO procedures and audits, PQQs and H&S accreditations.
2. Provide administrative and other Adhoc support to the Office Manager.
Profile
1. At least 3 years working within an office environment and front of house experience.
2. Have excellent verbal communication skills and good telephone manners.
3. Computer literate, with keyboard skills (Microsoft Word/Excel) combined with the ability to acquire other skills as necessary (e.g. databases and spreadsheets).
4. Be able to take notes and telephone numbers down correctly and pass on messages.
5. Good Customer Service Skills.
6. Familiarity with the use of office equipment i.e. PCs, photocopiers, franking machine, laminators etc.
7. Good writing/note taking skills.
8. Good interpersonal skills.
9. Ability to work on your own initiative and take responsibility where necessary and to work as part of a team.
10. Smart and business-like appearance.
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