Job summary Join Our Friendly Team at Jubilee Park Medical Partnership Are you a people person with a passion for helping others? Do you thrive in a fast-paced, supportive environment? We would love to have you on board Jubilee Park Medical Partnership is a welcoming GP practice serving 12,300 patients across two sites in Carlton and Lowdham. Were looking for 3 enthusiastic, flexible, and friendly team members to join our Care Coordination Team. What's in it for you: A caring, supportive, and fun team A role where no two days are the same Training to help you feel confident The chance to make a real difference Available Positions: Person 1: 37.5 hours/week- Mon, Wed, Thur, Fri 8:00 AM to 6:30 PM (every 3rd Thursday 12:30 PM - 8:00 PM) Person 2: 37.5 hours/week - Mon, Tues, Wed, Fri 8:00 AM to 6:30 PM - Thurs - 10.30 AM to 6:30 PM (every 3rd Tuesday 12:30 PM - 8:00 PM) Person 3: 37.5 hours/week - Mon, Tues, Thurs, Fri 8:00 AM to 6:30 PM (every 3rd Thursday 12:30 PM - 8:00 PM) Some weekend work may be required across both sites. Why Join Us: Be part of a supportive and fun team Make a difference every day Comprehensive training A fulfilling and rewarding role Apply today and become part of the Jubilee Park family Main duties of the job Join Our Front Desk Team as a Care Coordinator As the first point of contact for our patients, youll be the friendly face and reassuring voice they rely on. Youll be at the heart of our practice, ensuring everything runs smoothly by: Welcoming patients with warmth and assisting them in person or over the phone Handling reception and administrative duties with ease and professionalism Collaborating with healthcare professionals to provide seamless care Managing patient appointments and directing them to the appropriate services Offering exceptional customer service with a positive, problem-solving mindset This role is perfect for someone who loves helping others, thrives in a fast-paced environment, and enjoys being part of a dynamic team About us Why Join Jubilee Park Medical Partnership At Jubilee Park Medical Partnership we pride ourselves on being a friendly caring and supportive practice providing top quality care to twelve thousand three hundred patients across our two sites in Carlton and Lowdham We are more than just a team we are a family that works hard supports each other and always puts patients first. You will be joining a dedicated and hardworking group of professionals who are passionate about making a difference every day Who Makes Up Our Team Our amazing practice team includes GP Partners and Salaried GPs leading the way in patient care Advanced Nurse Prescriber and Nurse Prescribers providing expert medical support Practice Nurses and Healthcare Assistants offering compassionate hands on care Reception/Care Coordination Team the friendly first point of contact for patients Administration and Management Team keeping everything running smoothly Come and be part of a practice that truly values its team and the difference they make. Date posted 10 February 2025 Pay scheme Other Salary £11.94 an hour Rising in April 2025 Contract Permanent Working pattern Part-time Reference number A0567-38-1110 Job locations 61 Burton Road Carlton Nottingham NG4 3DQ Francklin Road Lowdham Nottingham NG14 7BG Job description Job responsibilities To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Flexibility to work across sites is essential. Please read the attached Job Description and Person Specification. Job description Job responsibilities To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Flexibility to work across sites is essential. Please read the attached Job Description and Person Specification. Person Specification Qualifications Essential Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) Desirable Customer service qualification (NVQ) or equivalent NVQ Level 2 in Health and Social Care Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable SystmOne user skills Knowledge Essential An understanding of a General Practice reception environment Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working in a health care setting Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Other Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable Own Transport Person Specification Qualifications Essential Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) Desirable Customer service qualification (NVQ) or equivalent NVQ Level 2 in Health and Social Care Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable SystmOne user skills Knowledge Essential An understanding of a General Practice reception environment Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working in a health care setting Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Other Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable Own Transport Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Park House Medical Centre Address 61 Burton Road Carlton Nottingham NG4 3DQ Employer's website https://www.thejubileepractice.co.uk/ (Opens in a new tab)