An exciting opportunity has arisen for a super-efficient, flexible and proactive Client Services Assistant to support one of our VIP Sales Executives as part of our busy VIP Department. This role would suit someone who thrives in a fast paced, agile environment and has exceptional organisational skills and excellent attention to detail. This role is primarily based over a Monday to Friday, with some ad hoc flexibility for weekend support as required, dependent upon our clients’ needs. Key Responsibilities include but are not limited to: Administrative Support to Senior Sales Team and VIP Sales Executives: · Maintain regular communication with VIP clients maintaining a good rapport and professional tone at all times. · Scheduling of appointments setting up and clearing stock, providing a welcome and offering refreshments. · Supporting and facilitating the sales process on the shop floor including till transactions, locating stock, making selections and recommendations quickly and efficiently. · Timely packing and despatch of all stock once sold ensuring safe receipt by the client and appropriate follow-up. · Correct processing of all approvals, overseeing the entire process from beginning to end. · Book all couriers, shipments and returns in communication with the DSML Concierge Team and keeping the clients fully updated throughout. · Oversee all overseas clients mail orders · Keep the database of client details updated and correct as well as record all key dates such as birthdays, anniversaries and religious holidays. Customer Service and Sales: · Maintaining My Floor, My Shop standards every day. Embodying DSM Values and acting as Brand Ambassador for the store at all times. · Ensuring exceptional levels of customer service at all times, ensuring a smooth sales process from start to finish. · Work in close partnership with the rest of the team in store to ensure a coordinated approach. · Act as main point of contact for general VIP enquiries. · Confidently manage the customer database and forecasting future purchasing trends based on current purchasing history. · Dealing with a wide range of customers, ranging from stylists and personal shoppers, to tourists, students, walk ins as well as other fashion organisations, VIP clients etc. · Ensure product is transferred promptly as required. · Communication of key launches and adherence to process in driving launches with VIP group. · Keeping up to date with all relevant brands and trends each season and advising customers accordingly on stock availability at DSM · Maintaining a Customer book of key customers and VIP’s Skills / Knowledge: · Excellent written and spoken communication · Retail sales and expertise within a luxury business. · Specific understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands. · Specific understanding of all collections and stock availability at DSM. · Client book of potential New Business for DSM. · Strong communication skills, both written and verbal. · Multi-disciplined, multi-tasker. · Competent using Microsoft Office Suite including Microsoft Excel. · Extensive knowledge of Retail Pro · Strong numerical skills. Attitude: · A highly motivated and competent individual able to converse with all levels both internally and externally · A total self-starter able to set the standard by their own professionalism and attitude. · Must be energetic, self-motivated and organised · Flexible with working hours and a can-do attitude to get the job done ensuring absolute client satisfaction. · Proactive, able to multi task and work well under pressure within a highly fast paced environment. · Ability to identify problems and implement appropriate solutions. What We Offer · 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days · A generous Clothing Allowance · Up to 60% Employee Discount · Access to RetailTrust, our Employee Assistant Programme · Free extended access to Headspace for mindfulness and meditation · 24/7 Access to our VirtualGP service · Cyclescheme and Eyecare Vouchers Equal Opportunity The diversity of our workforce is what makes us unique, creative and connected. As an equal opportunity employer, we work hard to ensure that candidates and employees are treated fairly. We do not tolerate discrimination of any kind. We welcome people from all courses of life - age, race, gender, sexuality, disability, and more - and strive to make everyone feel like they belong. We review our recruitment selection criteria, hiring processes and onboarding often. The goal is to be as diverse and inclusive as possible. Put simply: we welcome everybody, respect everyone's stories, and celebrate our differences.