Customer Digital and Technology
ICT
Senior MIS Officer
Ref: 000705
Contract: Permanent.
Salary: £41,511 - £45,718 per annum (Grade 8)
Hours: 36.66 per week
Based: Floor 5, Civic Centre, Oldham, OL1 1UT
Closing Date: Sunday 27th April 2025
Shortlisting & Interview Dates: TBC.
Role Overview:
Working within the council’s ICT Service, you will join a skilled MIS team, working with all steps in APM (Application Lifecycle Management). You will be responsible for the support, configuration and maintenance of all software systems. Specific knowledge of managing, maintaining and developing Adults and Childrens systems are key to the role and integral to supporting the Adults and Childrens directorate. This role requires strong troubleshooting, collaborative and customer skills across various disciplines. You will provide deputy management support and a mentor for others in the team.
Key Responsibilities:
This role requires a post holder that is a confident application engineer who can form part of a software and applications team of technical 2nd line engineers to deliver service excellence; by following all best practice technical methodologies, service delivery frameworks (e.g.ITIL and Prince2 methods where needed).
This role requires a post holder to support software applications and system solutions for the Council. These solutions will be designed to meet all the Council’s needs, its own strategic objectives and also ICT’s architectural constraints.
To ensure the delivery of a portfolio of ICT Services, in-line with all agreed SLAs, this role will contribute to service design and implementation with continuous service improvement in mind, particularly across adults and children services.
Be a key member of required resolver groups and technical resource teams in response to BAU service operations and scheduled change projects as a result of raised incidents, requests and problems.
With the support of the Principal MIS Team Lead deliver new functionality and carry out upgrades to existing solutions.
Key Requirements:
To succeed in this role, you will need as a minimum:
* Excellent communication and interpersonal skills are required to effectively advise and support Lead
* Previously worked in a similar role dealing with a wide range of applications across various stakeholders, with a strong focus on Adult and Childrens systems
* Previously led or mentored junior members of the team
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.
About Us:
We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:
A Great Place to Live, Healthier, Happier Lives, and Green and Growing.
We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.
Our Values and Behaviours:
By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.
We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:
* Work with a resident focus
* Support local leaders
* Committed to the borough
* Delivery high performance
* Take ownership and drive change
You can find out more about our values and behaviours on our greater.jobs Oldham page
Our benefits package:
At Oldham Council we offer a great benefits package for our employees, which includes the following:
* 25 days annual leave which increases after 5 and 10-years’ service
* The option to purchase additional annual leave.
* An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
* Discounted gym membership with Oldham Active .
* Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
* Salary sacrifice scheme for home and electronics and Cycle to Work.
* Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
* Staff recognition and celebration events.
* Peer support groups
Inclusive Recruitment:
We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.
NB. - Any candidate that meets the criteria of our Guaranteed Assessment Scheme and meets the essential criteria of the role, will be guaranteed the first stage of assessment (whether that is an interview or another assessment, as appropriate).
Our Guaranteed Assessment Scheme supports candidates with disabilities, have previously been in or currently in care, those that are carers, and those who have served in the Armed Forces as a regular, reserve or cadet.
Data and Privacy:
For details of how we use your data please see our privacy notice .
Important Information:
Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.
Right to Work in the UK from 1st July 2021.doc