Job Vacancy: Customer Service Professional Location: Norwich, Norfolk, United Kingdom Our client is a dynamic and fashion-forward brand, known for our innovative designs and commitment to exceptional customer service are expanding their global presence, seeking a passionate Customer Service Professional to join their team. The Role: As a Customer Service Professional, you will be the first point of contact for our customers, providing support and delivering a superior service experience. You will play a crucial role in maintaining our reputation for customer satisfaction and brand loyalty. Key Responsibilities: Provide timely and accurate responses to customer inquiries via phone, email, and live chat. Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution. Maintain customer records by updating account information. Contribute to team efforts by accomplishing related results as needed. Handle customer orders, returns, and exchanges with a friendly and professional demeanour. Requirements: Proficiency in French and/or other languages in addition to English desirable Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. A passion for fashion and a keen eye for the latest trends. What's in it for you? A competitive salary with performance bonuses. Opportunities for professional development and career growth. A vibrant and supportive team environment. Staff discounts on our latest collections. Flexible working arrangements / Hybrid Interested? If you are a customer service superstar with a flair for languages and a love for fashion, please apply online or send your CV to .