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Responsibilities
1. Manage ticket management of tickets assigned to their Hub (and surrounding spokes), ensuring appropriate updates and call management to maintain service levels as per contract.
2. Oversee stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
3. Effectively manage disposals that go through their Hub as per contract.
4. Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract.
5. Manage locker replenishments where appropriate as per contract.
6. Highlight potential issues with service and potential service improvements to their Team Leader.
7. Follow any agreed processes and procedures from the Authority (site regulations etc.) or Computacenter's own.
Minimum Requirements
1. Must have SC clearance or be able to gain this; UK National with a UK passport.
2. Must join the OOH rota and standby.
3. Must have a full clean driving licence.
4. 2 years+ experience in a PC field service environment or PC field workshop environment.
5. Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
6. Accredited or willing to go through HP & Dell - Desktop and Laptop training.
Due to the nature and urgency of this post, candidates holding or who have held high-level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment, which can take up to a minimum of 10 weeks.
Company Information
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally. We welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company, and overall Gold Award winner, has now secured the most prestigious business award, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Job Details
1. Seniority level: Entry level
2. Employment type: Contract
3. Job function: Information Technology
4. Industries: IT System Training and Support
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