Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023. At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. Your Future Starts Here Why Bytes? Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester 25 days holiday per annum plus bank holidays and Christmas period Excellent learning and development opportunities Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area Company wellbeing and social events Sports and social clubs Incentive trips Employee Assistance Programme Discounted private healthcare EV scheme and Ride to Work scheme Winners of an array of industry awards Great Place to Work Certified Sunday Times Top 100 Best Places to Work Supporters of 85 charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: FinOps Analyst Reports to: FinOps Team Lead Team: FinOps Department: Licensing Services PURPOSE OF JOB: (OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION) Bytes works with our customers to help them achieve their business outcomes through delivering a comprehensive range of technology-focused support/professional/managed services. We actively seek to drive consumption, adoption, and customer satisfaction with the objective of tangibly contributing to customer success and growth. The FinOps Analyst will join our growing diverse team of experienced IT professionals to deliver industry-leading cost optimisation and analysis to our extensive portfolio of managed-service clients – with specific focus on the technical and financial optimisation of Microsoft 365 and Microsoft Azure consumption. You will be an industry-leading FinOps team. There is now an expectation to understand (Extract and pre-screen all reports for data inconsistencies and anomalies, ensuring accuracy and reliability) the customers' data and attend all customer calls you generate. The objective is to conduct analysis and generate reports to demonstrate the savings achieved and achievable by taking a Bytes FinOps services and thereby drive further customer engagement. Optimisation is recommended and achieved based on the application of experience and deep technical knowledge of the product sets and usage rights which are given further context by the considered application of the most advantageous commercial engagement models. Bytes have developed a range of proprietary toolsets to support the delivery of these services as well as leveraging proven and well-established software applications. KEY RESPONSIBILITIES: Creation of FinOps/cost optimisation reports for both Microsoft 365 and/or Azure, using Bytes’ native optimisation tool. Support consultants in ad hoc requests for customers who use the Quantum toolset INDIVIDUAL RESPONSIBILITIES: Maintenance of customer pricing and other information within the Quantum toolset Contribute to the improvement of the Quantum toolset through regular feedback and review Work with the data analysts to resolve possible issues regarding data anomalies Establish and maintain a productive working relationship with Consultants and Sales teams Contribute to overall service improvement through regular feedback and reviews Contribute to knowledge exchange within the team of Optimisation Consultants at Bytes. QUALIFICATIONS, EXPERIENCE, & SKILLS: ( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs) Educational Qualifications: Minimum 5 x GCSE’s at A-C University equivalent level degree Essential Desirable Professional Qualifications Microsoft 365 Fundamentals Azure Fundamentals Desirable Desirable Years of Experience 1 years in a customer facing role where Microsoft 365 / Azure have been prominent Any experience working in a project delivery function with experience of managing and delivering services to customers Desirable Desirable Other Requirements Competent in the use of excel to display data and present reports Confident presenter and speaker Desirable Desirable CORE Competencies & SKILLS – BASED ON POSITION AND GRADE (IF APPLICABLE) (INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE) Be able to work independently for sustained periods, as some tasks can take several hours Ability to pick up new concepts through self-learning/teaching and willingness to learn Effective time management skills required due to nature of multiple concurrent projects and fast paced environment Other details Job Family Employee Job Function Service Delivery Pay Type Salary