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Raffles London at The OWO on London's Whitehall unites the allure and heritage of Raffles with one of the world's most historic addresses, a name synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination, there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend, and return as family.
Scope Of Position
Your role will be responsible for setting up and stocking the bar for service, producing and serving alcoholic and non-alcoholic drinks to guest and Raffles standards. You will lead and support the bar backs while assisting waiters and floor staff during service. You will be responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave, enhancing their experience with us.
You will work with the bar management to help develop, create, and implement seasonal menus and specials.
Responsibilities
Operation
1. Knowledge of menu and all products served within the Guards Bar.
2. Deliver food and beverage orders to customers' tables rapidly and accurately, with an explanation of each item for the guest.
3. Assist the floor staff with table setting by fetching and placing appropriate tableware, eating utensils, and napkins.
4. Responsible for the setup and restocking of the bar and back of house areas.
5. Making and preparing alcoholic drinks, cocktails, wines, spirits, and soft drinks.
6. Explain menu items to the guest in a knowledgeable and professional manner.
7. Check in with customers and take additional orders or refill water as needed and requested by senior colleagues.
8. Ensure food is served in accordance with safety standards.
9. Inform bar staff about customers' feedback or requests.
10. Commit to the best possible sustainable practices daily in terms of waste management and purchasing.
11. Additional responsibilities in the absence of a line manager or senior employee.
12. Perform other duties as required or assigned, including working in a different department or restaurant than usually assigned.
Health and Safety
1. Ensure that all potential and real hazards are reported immediately and rectified.
2. Be fully conversant with all departmental Fire, Emergency, and Bomb procedures.
3. Ensure the safety of persons and property of all within the premises by strict adherence to existing laws, statutes, and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defense against them.
4. Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications, Skills & Experience
1. A proven track record and ability to provide high levels of service under pressure.
2. Exceptional communication and customer service skills, both written and spoken.
3. Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
4. An understanding and willingness to contribute to a 24h operational schedule when required.
5. Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
This document reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.
Why join our Raffles team?
Not only will you be joining one of the world's best hotels, but you will also receive great benefits including:
1. 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
2. Staff meals whilst on duty.
3. Free dry cleaning for uniform.
4. Employer pension contribution of 3%
5. Enhanced maternity, paternity, and adoption pay.
6. Life Assurance 1x salary
7. Employee assistance program, including virtual GP and financial advice.
8. Season ticket loans and cycle to work scheme.
9. Colleague gifting to celebrate special occasions.
10. Paid days off to move house or give back time to a charity of your choice.
11. Internal learning and development programmes tailored to you.
12. Fun-filled events, whether that's a pub quiz, team run, or festive party.
13. Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
14. Worldwide development opportunities across Accor's extensive brand portfolio.
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role to make a tangible impact on the business.
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