Pensions Administrator
Location: Reading
Type: Hybrid, Full Time, Permanent
About XPS Group:
XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. A FTSE 250 company, XPS combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers on an ongoing and project basis.
The Role:
As a Pensions Administrator with XPS you will:
1. Update relevant pension administration databases and systems.
2. Log and scan post/correspondence.
3. Handle Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) queries.
4. Receive and handle internal and external telephone queries.
5. Run automated systems calculations.
6. Perform manual benefits calculations.
7. Produce letters to 'draft standards' via Electronic Document Management system (EDM) in response to customer queries.
8. Return original documentation and certificates to customers.
9. Amend and check non-financial work e.g. change of address.
10. Develop knowledge of clients and associated schemes.
11. Assist the team with project-related work e.g. bulk mailshots to scheme members.
12. Work closely with other departments/teams to provide a total service to clients.
13. Ensure accurate updating of time recording system (Virtual Office) and meet required utilisation targets.
Your Profile:
Essential Criteria:
1. Good level of education with a minimum Grade 4/C in GCSE Maths and English, or equivalent.
2. Excellent organisational and planning skills.
3. Ability to work ahead of deadlines and prioritise multiple tasks.
4. Able to see projects/tasks through to completion within given timescales.
5. Willingness to learn.
6. Able to follow instructions, procedures, policies and assimilate information quickly.
7. Able to take ownership and responsibility for own work.
8. Enthusiastic, positive and flexible approach to work.
9. Effective interpersonal skills.
10. A high degree of accuracy and attention to detail.
11. Good oral and written communication skills.
12. Active listener and able to follow through on instructions.
13. Able to work as part of a multi-disciplined team.
14. Good problem-solving skills.
15. Able to recognise the need for a customer-focused approach.
What We Offer:
We offer an attractive reward package, typical benefits can include:
1. Competitive salary
2. Participation in annual discretionary Bonus Scheme
3. 25 days holiday plus flexibility to buy or sell holiday
4. Flexible Bank holidays
5. Pension scheme, matching contribution structure
6. Healthcare cash plan
7. Flexible Benefits Scheme
8. Life Assurance cover, four times basic salary
9. XPS Rewards (offers High Street discounts)
10. Employee Assistance Programme
11. Access to a digital GP service
12. Paid volunteering day
13. Staff referral scheme
What Next:
If you feel XPS could be the next step on your career ladder, please apply directly via the links provided. We will consider all applicants and respond swiftly.
The Successful Candidate Will Need to Demonstrate:
1. Right to Work confirmation
2. DBS Disclosure check
3. Employment or educational references covering five years
4. Satisfactory credit check
We continuously strive to build an inclusive workplace where all forms of diversity are valued.
Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list.
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