Salisbury – Technical Support Engineer – Salary £28-35k DOE – Manufacturing My client are leaders in manufacturing and are innovators in the industry. The company are increasingly growing to meet the advancing demands of product development and are looking for a Technical Support Engineer. Main Duties: Answer incoming calls, emails, and online chat inquiries from customers regarding technical issues Diagnose and troubleshoot common technical problems remotely, such as temperature deviations, alarms, and basic equipment malfunctions Provide clear and concise technical guidance to customers over the phone, including step-by-step instructions for resolving issues Gather customer information and accurately document all interactions in the company's customer relationship management (CRM) system Escalate complex technical issues to senior technicians as required Key Skills and Experience: Previous experience within a Technical Support Engineer type role Experience within an engineering/manufacturing environment The salary for the position is upto £28-35k depending on experience. If you feel like you have the right skills and experience, then please apply with a copy of your updated CV and we will be in touch with more details