We are looking for a fantastic Veterinary Receptionist to join our team! The successful person will work full-time across our 3 East Sussex surgeries (Hailsham, The Goffs, Stone Cross), based primarily at Hailsham. The customer-facing role will include client care responsibilities, administration tasks, animal care duties and delivering a high standard of customer service.
Key Responsibilities:
1. Greet clients and provide exceptional front-of-house service
2. Handle incoming telephone calls and respond to client queries
3. Process payments and manage insurance-related inquiries
4. Respond to client emails professionally and efficiently
5. Maintain the cleanliness and presentation of the reception and waiting areas
About our group
Join our dedicated team of veterinary professionals, comprising 52 nursing staff, 22 vets, and 30 support staff within our group. We take pride in our commitment to continuous learning and development, with nursing certificate holders in areas such as medical nursing, feline nursing, emergency and critical care, surgical, and anaesthesia. As part of our team, you'll have the opportunity to collaborate with skilled colleagues and contribute to our culture of excellence and compassion.
Skills & Experience
1. Excellent communication skills, verbal and written
2. Excellent team player, supportive and collaborative
3. Excellent customer service
4. Good IT skills
5. Ability to provide high standard of service in a fast-paced environment
6. Ability to remain calm under pressure
7. Positive and friendly attitude
8. Display compassion and patience with all clients
9. Flexible and adaptable
10. Must have own transport
Your shift pattern
40 hours, Monday to Friday; plus 1-in-8 Saturday mornings, covering a variety of shift patterns weekly starting at 8:30 am, finishing at 4 pm - 7 pm.
In addition to a competitive salary, you will benefit from:
1. 6.6 weeks annual leave
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
9. Pension scheme
10. Discounted staff pet care
Downland Veterinary Group, Hailsham
19 Station Road, Hailsham, BN27 2BH, United Kingdom
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Animals treated
Small animals
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