Customer Service Advisor
We are working with an industry leading client on the lookout for a Customer Service Advisor to join their site in Coryton.
As a Customer Service Agent you will be responsible for providing excellent customer service, acting as a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.
Key responsibilities:
* Handle inbound and outbound customer calls, addressing inquiries and providing assistance promptly
* Process customer orders accurately and manage account administration to ensure timely and efficient service
* Actively promote services during customer interactions to drive business growth
* Investigate and resolve customer complaints within established guidelines, using sound judgment to achieve positive outcomes
* Meet performance targets and service quality standards set with the Team Leader
* Collaborate with team members and support other departments to achieve shared goals and ensure seamless service delivery
* Identify and implement process improvements to enhance customer satisfaction and align with business objectives
* Maintain a positive, proactive attitude toward learning, adapting to change, and sharing best practices
* Ensure the accuracy, security, and quality of customer data, addressing or escalating service-related issues as needed
As such we would like you to:
* Have ex...