TheRole:
We areseeking an L3 Technical Support Engineer to provide Technicallevelassistance to our vendors. You will be responsible for severalenterpriselevel Managed File Transfer (MFT) solutions which includethe buildout of new workflows as well as updates andsupport/repairs of existing critical timesensitive internal and B2Bdatatransfers.
Responsibilities:
* Working remotely to identify software issues.
* Utilize tools like PuTTY and WinSCP to access remotesystems retrieve logs for issue identification and update essentialfiles.
* Analyze system discrepancies andmissing data by crafting and executing SQL queries to pinpoint rootcauses of technical problems.
* Demonstratestrong problemsolving skills by analyzing system logs to identifyand resolve complex technical issues.
* Collaborate effectively with development teams using Jiraticketing system to resolve databaserelated issues and implementpermanent fixes.
* Maintain system health andperformance by initiating cache updates and escalating unresolvedissues to appropriate internal teams.
* Identifyand resolve software issues through the effective use of Linuxcommands scripting languages (e.g. Python) and SQLqueries.
* Prioritize and manage multiple opentickets simultaneously to ensure efficient issueresolution.
* Automate repetitive tasks acrossmultiple POS systems using scripting languages to enhancetroubleshooting efficiency and reduce manualeffort.
Requirements:
* BS degree in Information Technology Computer Science or arelevant field
* Understanding of Linux and AIXcommands (searching copying files moving files appending filespermissions on files etc)
* Ability to createadhoc SQL queries (DB2 MySQL SQL server...)
* Basic Microsoft Office skills.
* Experience with PointofSale systems is a plus.
* Understanding of environmental variables.
* Knowledge of XML.
* Scripting in Bashand Shell are desired.
* Python experience is aplus
* Power Automate and power BI knowledge isa plus
* Excellent verbal and written Englishcommunication skills.
The workingschedule will be covering 24 hours 7 days a week based on teamshifts.
The hours will be 8AM4PM or4PM1AM or 1AM10AM or 10AM7PM 5 days a week from Monday to Sunday.(TIME ZONE CT)
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