Service Engineer / Production Assistant Based near Framlingham, Suffolk Up to £33,000 Per annum, depending on experience 39 Hour week – Monday to Friday – Overtime opportunities Permanent Position Hales Group are happy to be working with their client based on the outskirts of a popular Suffolk village, to assist them in finding a Service Engineer to join them in the production of farm machinery. Job Purpose To produce trailers and machinery to the technical drawings To carry out warranty repairs to trailers both in the factory and on the farms To assist with trailer and spreader demonstrations to clients when required To follow Standard Operating Procedures and Health & Safety Guidelines Main Duties and Responsibilities Carry out repairs as instructed by the Designer on all products including welding, repairs to suspension, axles, rams, brakes, load cells etc. To liaise with the Owner or Farm Manager when out on a warranty repairs Report back to the Designer on probable cause of failure and the repair carried out Running machinery and testing the functionality of products Using overhead cranes to move materials around production/yard Some overnight stays may be required at times when delivering and installing machinery Maintain the Company’s service van in good working and presentable condition Ensure the service van kept stocked ready to go out on a job Other Duties To undertake other production work as requested by the lead hand Ability to work independently and to know when to seek help from the lead hand to solve problems To work accurately and efficiently with minimal waste To maintain the quality of build of our products to meet our customer’s expectations To undertake training in use of equipment to enable you to enhance in your role To work as part of a team and understand your role within the team Person Specification Knowledge of working with farm machinery & trailers - Desirable Experience of driving tractors - Desirable Experience of Mig Welding operations and knowledge of Hydraulics and Trailer Electrical Wiring Knowledge and experience of using overhead cranes would be an advantage however training can be given for this Ability to follow SOP (Standard Operating Procedures) Ability to Communicate with our customers and provide good customer service, proficient in speaking and understanding English is essential for reporting High levels of flexibility and a can-do attitude with the ability to “muck in” where required Willingness to travel to carry out warranty repairs (currently averaging at 1 day/month) For more information on the Service Engineer role and the company, please apply