Job Description
Job Role: Senior IT
Location: Jersey
Salary: £35,000 - £50,000 DOE
Contract: Full-time perm
Verus Recruitment is delighted to support a well-established MSP that is looking for a Senior member to join their team. Your role will involve delivering top-tier technical support to our clients. You will serve as a key escalation point for high-priority and complex tickets, collaborating closely with the Head of Managed Services to optimise team performance and ensure client satisfaction remains a primary objective.
Main duties:
* Responsible for addressing and resolving escalated tickets and inquiries from a team of Technicians and Senior Technicians, utilising our ticketing system and escalation process.
* Deliver advanced technical support for the Managed Services Team, handling high-level and complex issues involving a diverse range of systems, hardware, and software.
* Keep clients informed about the status of their tickets at every stage, providing timely updates on any changes or outages related to their issues.
* Offer advanced remote support to clients, particularly for intricate problems.
* Occasional onsite visits to assist customers with technical issues.
* Set a standard for excellence by maintaining clear and concise records of all work undertaken, serving as a role model for other staff members.
* Adhere to SLAs, company policies, and SOPs to ensure timely completion of tickets, preventing them from becoming 'stale.
Technical Requirements:
* Office 365 administration
* Azure administration
* Administering Multi-Factor Authentication (MFA)
* Windows Server administration, including Active Directory, Exchange Server, and SQL Server
* Firewall experience, preferably with SonicWall and Ubiquiti Dream Machine
* General Wi-Fi support
* Knowledge of networking fundamentals
Benefits:
* 25 Days holidays
* Private Health care
* 5% Pension
* Social and Wellness initiatives
* On-site gym
* Great training progression
* Plus plenty more perks and benefits
***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer***
Keywords: 3rd Line Engineer, Senior IT, MSP, Managed Service Provider, UK, Jersey, Tech Career, 2nd Line, IT support
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