Sheffield Children’s NHS Foundation Trust
Exciting opportunities have arisen to join the Emergency Department at Sheffield Children's NHS Foundation Trust. We require 2-3 full/part-time people (hours to be discussed at interview) to join our friendly team and help maintain the high standards of service within the department.
You will provide a comprehensive reception and clerical service to the Emergency Department, and undertake reception duties in a pleasant, tactful, and understanding manner. You must be prepared to deal with distressed parents/patients and take details from parents/ambulance personnel in the 'resus' environment. On arrival of patients in the department, you will be expected to obtain immediate appropriate assistance from medical/nursing staff if there is any cause for concern regarding the condition of the patient. It is essential that you exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.
Previous experience in an NHS environment would be advantageous but not essential as full training will be provided. You must be enthusiastic, flexible, and able to work alone, within a team, and use initiative.
The vacancies will be covering a 24-hour service and will be required to work nights. We cover 7 days a week including bank holidays.
Main duties of the job
* Receive patients/parents/guardians presenting to the ED reception desk, obtain immediate appropriate assistance from medical/nursing staff if there is any cause for concern regarding the patient's condition.
* Search for the patient on the Careflow Patient Administration System (PAS), ensuring search procedures are followed, register patient if no previous record exists.
* Book patients in on the ED module of the Careflow PAS ensuring all relevant information is obtained from the parent/guardian to enable accurate data entry.
* Produce record card/labels from the Careflow PAS, and retrieve record cards of previous attendances.
* Direct patients to triage nurse/appropriate area to await treatment, answering queries and maintaining excellent customer service at all times.
* Make appointments as required for patients needing follow-up in ED & outpatient clinics.
* Enter clinical coding (as recorded by medical staff on the ED card), onto the Careflow PAS.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
* Brilliant Place to work
* Leaders in Children's Health
We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patients and colleagues, and focusing on our communities and population health.
Person Specification
Qualifications and Training
* GCSE Maths and English
* ECDL
Experience
* Experience of general office duties
* Previous experience of dealing with the general public in a workplace setting
* Previous experience of clerical work in an Emergency Department or a healthcare environment.
Knowledge and Skills
* Previous experience of using a computerised client database
* Excellent keyboard skills
* Use of Careflow PAS
Personal Attributes
* Excellent interpersonal skills
* Ability to cope with conflicting demands and time pressures
* Persuasive and influencing skills
* Ability to use own initiative
* Ability to remain calm and professional
* Team Worker
* Flexible and adaptable
* Self Motivated
* Good levels of accuracy and attention to detail
Demonstrates Trust Values
* Excellence, Accountability, Compassion, Teamwork and Integrity - Together we Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
425-24-6633981
Job locations
Sheffield Children's NHS Foundation Trust
£24,071 to £25,674 a year, pro rata
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