Application Support Engineer required for established FinTech company based in West London. Hybrid working (1 day per week in office), excellent salary, bonus and generous benefits. Collaborative working environment. Ideal candidate profile: Key programming languages: Proven hands on experience in writing complex SQL scripts, powershell scripting Tools: Good proven technical hands-on skills in a) Azure cloud (Storage accounts, logic app, Azure data factory, SQL DB, key vault, Azure API management) or b) Biztalk or dynamics finance and operations Monitoring and alerting tools experience: solarwinds or any other tool Experience in supporting mobile/website applications Basic understanding of service operations (Incident, problem management, change management, event management) Good understanding of data warehousing concepts Devops tools Understanding to perform deployment operations Knowledge about Messaging queue systems (rabbit MQ or any other tool), azure service fabric will be of added advantage Principle Tasks To provide 2nd & 3rd Line support for all tickets that are logged either remotely or desk side Liaise with team members and external suppliers to identify resolutions to outstanding tickets that are not resolved and escalate where necessary Perform Technical SME role for supported applications Support the transition of 2nd and 3rd Line Support function from the IT Development, DevOps and Architecture teams into IT Operations Maintain all support documentation, in a clear and detailed manner Help automate existing health checks and improve To provide ideas, plan and support the implementation of process improvements to ensure greater effectiveness of the support team Help co-ordinate with production releases using the defined change control processes