KEY RESPONSIBILITIES AND ACCOUNTABILITIESSupervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:• Visitor services, catering, (including ordering, merchandising, sales targets)• Line management of Visitor Services Assistants and volunteers to deliver an exceptional visitor experience for all guests.• Overseeing and ensuring that the sale of alcohol legislation is adhered to.• Being visitor/ customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.• Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.• Working with the Functions & Events Supervisor to deliver the catering offer for weddings, hospitality, and corporate events• Duty management and oversight/maintenance of the property• Deputizing for the Visitor Services Manager / Operations Manager and providing cover for other Visitor Service Supervisors on-site and off-site as required• Visitor services, functions, events, admissions, and retail offer when acting as Duty Manager • Ensure the property social media is managed to generate interest, engagement and help drive visitors• Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.• Security of the Property.• Health & Safety procedures, emergency procedures, and environmental procedures.• Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.