Kickstart your IT career with a leading technology company in Dorset!
Are you an IT Support Technician with around one year of experience, eager to progress into a 2nd Line Support role?
Do you want to be part of a company that will invest in your development and value your contributions?
This is your opportunity to join a well-established, award-winning technology company in Poole, Dorset, known for its incredible workplace culture, cutting-edge training programmes, and clear career progression pathways.
Here’s why this role stands out:
Role: IT Service Desk Technician (with fast-track career development into 2nd Line Support)
Salary: £23,000 - £29,000 (depending on experience), increasing to £30,000 after probation
Benefits Include:
* Employee Ownership Trust (EOT): Gain equity and bonuses in the business!
* Fully funded Microsoft certifications (worth thousands!)
* Career Growth: Fast-track to 2nd Line Support and beyond.
* Flexibility: Work from home one day per week after 6 months.
* 25 days holiday (+ bank holidays), with increases for long service.
* Wellbeing Programme and pension scheme.
* Newly renovated, modern offices equipped with the latest technologies.
* Friendly, collaborative, and supportive team culture.
Why Join This Company?
This isn’t just a job - it’s a stepping stone to a fulfilling career in IT. From fully funded training and certifications to a supportive, family-like environment, this company is dedicated to helping you succeed while recognising your efforts every step of the way.
Your Role as a 1st Line Support Technician:
* Provide exceptional 1st Line IT Support to customers, managing and resolving technical issues.
* Log and track incidents using the IT Service Desk ticketing system.
* Collaborate with the team to escalate complex issues to 2nd and 3rd Line Support.
* Actively participate in IT training, gaining certifications to boost your career progression.
What You’ll Bring to the Role:
* Around one year of experience in IT support, ideally within a service desk environment.
* Knowledge of Windows servers, desktop operating systems, and Microsoft 365 administration.
* Experience with Active Directory and Group Policies.
* A passion for completing industry certifications like Microsoft or CompTIA (if not already completed).
* Bonus: Experience working for an IT Managed Service Provider (MSP) is a plus!
Location & Flexibility:
This role is based in Poole, Dorset, with the flexibility to work from home one day per week after your probation period. The office environment is modern and designed for collaboration and productivity.
Working Hours:
Standard hours are Monday to Friday, 9:00am to 5:30pm (or 8:00am to 4:30pm if preferred).
How to Apply:
Take the first step towards a brighter future - click “Apply” today and start your journey with a company that puts people first.
Diversity & Inclusion:
Leo Recruitment and our clients are committed to building an inclusive, innovative future. We celebrate diversity and ensure a fair and welcoming recruitment process for all.
Your IT career starts here - Apply Now!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology, Engineering, and Customer Service
Industries
* IT Services and IT Consulting, IT System Operations and Maintenance, and Technology, Information and Media
#J-18808-Ljbffr