Administration To have a thorough knowledge of all Practice procedures To work in accordance with written protocols Photocopy as requested Reception Receiving patients, consulting with the practice team Answer telephone calls in a professional manner, dealing with enquiries via telephone and face-to-face Taking Home visit requests Take accurate messages and relay to the appropriate person via email / other Telephone for results and information from outside agencies, i.e. hospitals, GP surgeries, Health Centres Data input and retrieval via computer system Be able to cover all reception duties as necessary Computer: Process patient change of details Booking, cancelling and changing appointments Other tasks: Ensure building security Maintain supplies of stationery in reception and consulting rooms Keep workplace organised and tidy Clear consulting rooms when possible and tidy waiting room Any other tasks allocated by management