Are you a pro-active self motivated individual with great admins skills, top customer service and knowledge of Excel?
Bullet Points
* Room to grow within company
* Fun dynamic Team
Full Job Description
Are you a pro-active self motivated individual with great admins skills, top customer service and knowledge of Excel? Our client based in Uxbridge are seeking a Service Desk Administrator to join their busy Service Team to:
* Provide high level customer service
* Answer inbound calls received on the service line giving customers a great customer service
* Action Voicemails left on Answer Machine
* Respond to emails received in the Service Inbox from external and internal customers
* Create Quotes for breakdowns and Services
* Close Service Reports
* Manage Account queries sent to Service
* Create and manage Return to Fits when parts are needed to fix machine and a return to site is required
* Process Worksheets that have submitted manually Manage Stock Adjustments
* Log Calls for engineer attendance.
* Create Contracts for Service Agreement
* Create and Manage Orders for cleaning products and spare parts
* To support colleagues and engage pro-actively with all areas of the business
* Be always customer orientated and to represent the company in the best way