Purpose
Service Operations Excellence Specialist supports the Service Operations Excellence Manager and service operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the supporting systems.
This position will be responsible for Lifts & Escalators and manage the Midlands & North regions.
Key Responsibilities
* Responsible for using and analyzing KPIs to improve daily operations according to agreed focus areas.
* Identify and propose concrete improvement actions based on analysis.
* Support Service Operations Excellence Manager and regional Service Operations Managers in setting and following-up targets according to Field Operations Management Model.
* Train Supervisors and Service Operations Managers in usage of maintenance tools and processes.
* Responsible for route optimization, capacity planning, maintenance profile optimization in the front line.
* Identify and collect potential improvement ideas and contribute to the future development plans of global methods.
* Hands-on support to new deployments, the implementation, utilization and constant improvement of the KONE Way business processes and tools to become part of daily operations.
Key Skills & Experiences
* Project Management.
* Change Management.
* Knowledge of service operations tools and processes.
* Presentation skills.
* Process driven.
* Ability to work effectively in a highly complex, diverse, changing environment, whilst adapting to change and maintaining focus on key business goals and objectives.
* Microsoft Office – Excel is desirable.
* Working knowledge of Salesforce, SAP, is desirable.
* Good communication in both written and verbal English.
What KONE can offer
We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, Bonus, Car, Private Medical Insurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access