L’Oréal Luxe Team Manager
Belonging to the L’Oréal Beauty Squad in Sephora puts you in the heart of what’s new in beauty. Join the journey of reimagining the beauty experience at L’Oréal Luxe…. And have the freedom to go beyond with #beautythatmovestheworld. Our brands have real purpose, we celebrate inclusivity and embrace what makes you unique. Being adaptable in this role is key, offering an unbiased approach where your customers trust YOU.
Are you already one step ahead with beauty trends? Do you enjoy helping people get their beauty fix whilst creating authentic relationships? Then being part of our socially active, creative and unique team is where you belong! You will provide customers with unforgettable personalised experiences whether they are browsing, buying gifts, looking for inspiration or replenishing our ICONIC products.
Who we are looking for
* You’ll be the go-to expert providing personal recommendations that leave clients feeling confident and ready to conquer the world (or at least their Instagram feed).
* You’re not just here to sell, you’re here to connect! Build genuine relationships with clients, listen to their needs and help them discover their ultimate beauty routine.
* From skincare secrets to makeup and fragrance must-haves, you’ll be a walking encyclopaedia of beauty knowledge.
* You will share your passion for inclusivity and create a welcoming space for every beauty lover.
* You will be digitally savvy and actively engaged with social media trends.
* You will inject fun into our brands with inclusive moments and events across our counters and in-store animation.
What you will be doing as a Team Manager
RETAIL MANAGEMENT:
* Achieve and exceed retail and KPI targets for your store.
* Monitor and react to productivity levels to ensure effective use of resources.
* Manage store targeting process to ensure clear and accurate targets are set for each team member.
* Provide detailed feedback to your Area Manager on performance.
* Collaborate with in-store teams and your area manager to ensure consistency and success.
* Build solid relationships with your store to leverage the best results.
* Embrace digital business tools and be an ambassador for these within your team.
PEOPLE MANAGEMENT & DEVELOPMENT:
* Have a passion for your people – spend time coaching and developing your team.
* Own the People Development and coaching of your in-store team.
OPERATIONS:
* Ensure excellence of brand image in the store at all times.
* Influence future retailer initiatives to maximize opportunities.
What you’ll need:
* Excellent business acumen including sales analysis and inventory management.
* Flexible approach with availability in line with the needs of the business.
* Proven track record of delivering retail KPIs and exceptional customer service.
* A passion for make-up/skincare or wellness.
* Enjoy making connections with customers and discussing products.
* A desire to help meet customers’ needs and create memorable experiences.
* A desire to achieve goals and create activity in-store.
* Enjoy working in a Retail environment and be happy to work both independently and as part of a team.
* Comfortable with technology and engaging across our channels.
* Clear communication skills.
Support And Development
* Your induction and onboarding will be led by the National Education Manager.
* Our trainings are unique, allowing you to learn the latest techniques.
* We will support your development and progression into other roles across the business.
Benefits And Rewards
* Competitive Salary & Bonus incentives.
* Staff shop with access to 35 brands within our portfolio.
* 30 days holiday (inclusive of BH’s).
* Discounted Dental Insurance.
* Access to discounts across gym memberships, retailers, and holiday packages.
* Be a part of L’Oréal’s sustainability journey.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer.
Don’t forget to show off your unique style and personality in your application.
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