Job Responsibilities
* Provide administrative support to the Audiology department
* Reception desk duties to book patients in and deal with any enquiries.
* Booking of appointments for patients
* Dealing with phone, email, and text enquiries
Main Duties of the Job
To provide administrative duties and reception service to all patients/personnel who access the Audiology Department. The post holder will be required to use a designated computer system to enter patient data, combined with general office and clerical duties.
The post holder will be expected to work flexibly in the department to ensure the service has sufficient cover available to meet patient and service needs.
About Us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers. We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits We Offer to You
* Between 27-33 days of annual leave plus bank holidays
* Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
* Cycle to work scheme
* Salary finance - for loans, savings, budget planning and tips on managing debt
* Stockport Credit Union- for local financial advice
Job Responsibilities
Communications
Deal with telephone, email, and text enquiries from patients and other healthcare workers.
Deal with face-to-face enquiries from patients who may be hard of hearing or deaf.
Type up clinic reports and letters to support Audiologists.
Use Relay to communicate with deaf patients where required.
Responsibility for Patient Care
Maintain confidentiality of patient information.
Organise transport including ambulances and taxis for patients.
Issue replacement batteries to patients.
Assist patients/service users/carers/relatives during incidental contacts.
Planning and Organising
Organise and plan own day-to-day workload or activities in order to meet the demands of the job role.
Book clinic appointments and reschedule cancelled appointments to optimise Audiology workload.
Organise battery distribution to local centres, taking into account stock levels.
Ensure patient notes are available for clinics.
Responsibilities for Physical and/or Financial Resources
Ensure safe and efficient use of equipment, resources, and consumables at all times.
Actively contribute to the efficient management of departmental resources, including ordering/monitoring of supplies.
Organise hearing aids for repair through drop-in, internal and external post.
Send and receive earmoulds to/from manufacturers, if required.
The Trust is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust's policies and procedures, acting promptly on concerns, communicating effectively, and sharing information appropriately.
If successful, this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary. In addition to this, it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
Person Specification
Education and Qualifications
* Recognised typing or word processing qualification.
* Basic numeracy and literacy.
* GCSE in maths and/or English.
* Experience of Patient Centre, Advantis, Evolve.
Knowledge
* Communication strategies.
* Deaf and Equality & Diversity Awareness.
Experience
* General office experience.
* Experience of dealing with people from diverse backgrounds.
* Experience of working in the NHS.
Skills and Abilities
* Able to communicate sensitively and effectively with the deaf and hard of hearing.
* Able to use own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr