Glen Group is recruiting for a Full Time, Permanent Group Manager to join our team and oversee a small portfolio of Schools in the Staffordshire area. You will need to be available to work Monday to Friday, working 37.5 hours per week. A Group Manager is a key management role in the contract, overseeing the daily running of the clients from a cleaning perspective to ensure a welcoming, clean, and safe environment for the pupils and teaching staff while working closely with all teams.
A Group Manager is responsible for the implementation of the strategic direction for the Cleaning Operatives, building the operating model including enhanced clean regimes, recruiting, and engaging the cleaning team, all with a focus on enhancing guest experience.
Key Responsibilities:
* Lead the cleaning team to ensure there is a positive, motivational, supportive working environment.
* Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off all duties and tasks completed during non-term time.
* Focus on training and development of the team to establish good working practices with a vision and focus on both cleaning operations and creating meaningful positive customer experience interactions.
* Provide professional support to the business in service-related matters and all contractual matters.
* Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
* Take full ownership and manage to conclusion all cleaning feedbacks or complaints.
* Focus on strategic planning and implementation of best practice initiatives and innovation ensuring we remain at the forefront of cleaning and operational practice.
* Ensure the cleaning team is equipped and has the knowledge to positively impact.
* Work closely with all departments adding value and promoting teamwork throughout.
* Lead and advise the team in managing absence and holiday records including sickness and annual leave for all colleagues.
* Carry out and manage audits to ensure high standards of cleanliness and a safe environment are always evident throughout the sites.
* Ensure adequate quality performance measures (KPI's/SLA's) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all.
* Ensure strict compliance with the Data Protection Act, GDPR, and associated regulations.
* Deliver excellent leadership, communication, and motivation to the site-based team including daily communication to ensure that team goals can be achieved.
* Ensure on-site Supervision Team manages their teams ensuring they are fully conversant with their individual tasks and responsibilities.
* Ensure risk assessments and method statements are provided and followed for the Mobile Support Staff.
* Ensure Health & Safety checks are in place for all equipment used by the Mobile Support Staff.
* Ensure a business continuity plan is in place.
* Responsible for Payroll / time sheets.
Benefits:
Benefits include recognition awards, overtime, progression, Helping Hands Scheme, actual monthly pay, company vehicle, and company fuel card.
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