Support the College by providing excellent customer service to prospective students and their influencers through a diverse range of channels, ensuring that they have sufficient access to information or appropriate signposting to address their queries regarding studying at the College. This role is a two year fixed-term contract. The following is an indication of the type and level of the main priorities expected of this role as directed by your line manager and is not intended to be a comprehensive list of duties or tasks: 1. Respond to inbound queries and information requests from prospective students and their influencers using a range of online and offline tools including, but not limited to, telephone, email, school visits and webchat. 2. Build relationships with College curriculum and support teams to update product knowledge and improve communication regarding changes to the product offer. 3. Arrange and facilitate campus tours and educational visits. 4. Support triage of complaints in line with College policy. 5. Enhance the work of the wider Marketing team by contributing to the success of open events, external events, school visits and other duties commensurate with the post. ADZN1_UKTJ