As part of the global GEA group, GEA Refrigeration UK supplies customised total solutions. From advice and engineering to the installation and maintenance of industrial cooling and refrigeration systems. With a keen focus on sustainability, which includes the use of natural refrigerants, GEA’s comprehensive portfolio derives from decades of innovation and industry leadership in industrial refrigeration and heating. From compressors and packaged compressor systems to chilling systems, heat pumps, controls and more, industry professionals across the globe place their trust in GEA to provide high-quality, reliable, efficient equipment for their processes and applications.
The Service Branch Manager is responsible for overseeing all operations within their assigned branch, ensuring smooth execution of service activities, and driving business growth. This role manages staff, fosters a positive work environment, and ensures customer satisfaction while maintaining full P&L accountability. The manager will work hands-on to implement strategies that increase productivity and support the achievement of sales targets. They will lead the delivery of the GEA range of service products in their designated region, working closely with the Head of Service.
Key Responsibilities:
1. Oversee branch operations, including customer service, sales, administration, and HR functions.
2. Ensure high-quality execution of field service, service projects, equipment service sales, and spare parts sales.
3. Develop and implement business strategies, forecasts, and financial objectives.
4. Foster staff development through training, coaching, and motivation.
5. Identify areas for operational improvement and implement corrective actions.
6. Ensure compliance with corporate policies, regulations, and governance standards.
7. Maintain branch facilities to support service business needs.
8. Track and achieve financial targets, including revenue, margins, and EBIT.
9. Manage budgets for service operations and overheads.
10. Oversee procurement, job files, invoicing, and payments in accordance with company standards.
11. Maintain up-to-date records for WIP and ERP system requirements.
Communication & Relationship Management:
1. Engage with both internal and external stakeholders, including customers, service providers, and industry associations.
2. Address customer and employee concerns promptly, ensuring high levels of satisfaction.
3. Share insights on best practices, competitive intelligence, and business opportunities with other branches and headquarters.
Qualifications:
1. Five years + experience in the service industry with a strong understanding of business operations.
2. Engineering qualifications or technical certifications are an advantage.
3. Proficient in Microsoft Office; experience with Microsoft Project is beneficial.
4. Confident, self-assured, and results-driven.
5. Strong customer focus and organisational skills.
6. Solid technical and professional knowledge.
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