Job summary
The Heart and Chest Department, forming part of the Medical Directorate at Southend Hospital providing an Outpatient Service and Ward Based Care has an exciting opportunity within the Cardiology diagnostics department to join our friendly, supportive team.
Do you have the ability to multi-task and have word processing and proven clerical/administrative experience? Are you a good communicator able to work within a small team using their own initiative? Then we would like to hear from you.
We are looking for a hard-working, organised individual who displays a positive attitude towards work whose key responsibilities will include booking diagnostic test appointments, dealing with patient enquiries over the telephone, preparing clinic lists and administrative tasks where accuracy is essential.
Your role will be to deliver comprehensive administrative support to the Cardiology diagnostic team, providing a high standard of front line customer care and a lead point of contact for patients regarding complaints and queries, always displaying empathy and diplomacy.
Main duties of the job
You will need the ability to prioritise your own workload, using own judgement to action and escalate as appropriate emails/correspondence to supervisor/manager, prioritising clinically urgent appointments according to clinical guidance and according to Trust policy and deal with general enquiries and appointment queries face to face and by telephone from staff, patients, and the general public in a courteous, confidential and sensitive manner with tact and diplomacy.
Promoting good relations and the public image of the department whilst providing efficient and open communication with your team, adhering to administration procedures and generate appointments ensuring compliance with processes, procedures, policies and governance requirements in order to provide a safe, professional, efficient, cost effective and comprehensive service.
You will work closely with departmental supervisors/managers in order to understand the team priorities on a day-to-day basis, processing clinic outcomes on our PAS system in a timely manner, process ICE referrals internally, printing and filing in a timely manner and support any other administrative task within the diagnostics team.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Date posted
11 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year Per Annum (Pro Rata for Part Time)
Contract
Permanent
Working pattern
Part-time
Reference number
390-CAR-BA-2174
Job locations
Southend
Prittlewell Chase
Westcliff, Southend-on-Sea
SS0 0RY
Job description Job responsibilities
For further details, please refer to the attached job description/personal specification.
We look forward to receiving your application.
Person Specification
Qualifications Essential
* GCSE or equivalent in English and Maths
Desirable
* ECDL, Outlook, MS Excel, PowerPoint, Access
Experience Essential
* At least 2 years administrative experience
* Good Knowledge of Microsoft Word and Excel
Desirable
* Experience of working in a public sector/NHS
* Knowledge of Medical Terminology
* Experience of hospital systems namely Medway; CED; ICE
Skills and Knowledge Essential
* Good Communication Skills written
Desirable
* Digital dictation and/or voice recognition
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Southend
Prittlewell Chase
Westcliff, Southend-on-Sea
SS0 0RY
Employer's website
https://www.mse.nhs.uk
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