Job Description
IT Operations Manager required. Our client is a small UK based IT organisation who pride themselves on providing a professional IT support service across Susses.
They are now looking for an experienced IT operations manager to join their team based in Newhaven. 50% office based, 50% on-site.
Position Overview
1. Managing workloads
2. Making sure SLA’s are adhered too
3. Help with training new staff
4. Liaising with the accounts and HR Director with any issues
5. Provisioning and ordering of services both hardware, cloud and software
6. Helping out with the Helpdesk
7. Identify emerging issues and is a knowledge expert
8. Ensure that the infrastructure is available within service level agreements
9. To maintain close working relationships with users, 3rd parties, vendors and stakeholders.
10. Manage the resolution of major operational incidents
Position Remuneration
11. Experience in an manageable IT role
12. Active Directory
13. Good knowledge of server 2016 – 2019
14. Good understanding of VoIP tech
15. DBS is required
16. Excellent customer service skills
17. Office 365 and networking knowledge
18. Knowledge of virtualisation
19. Problem-solving skills
Position Remuneration
20. Monday to Friday 9am – 5pm
21. Salary £33,000 – £40,000 DOE
22. 25 days holiday including bank holiday (Extra day off each year of service)
23. Pension Scheme
24. Free Parking
25. Use company car if you need to go to an IT appointment
26. Company events