HURR Greater London, England, United Kingdom
Retail & Ops Associate
HURR is a fashion marketplace redefining how we experience clothing. With a mission to create a more sustainable and circular fashion ecosystem, HURR offers customers the opportunity to rent or purchase pre-owned fashion. By extending the lifespan of garments, HURR empowers individuals to enjoy high-quality fashion without compromising on style or the planet. Through a seamless online platform and exclusive partnerships with leading retailers, HURR is at the forefront of a movement that makes sustainable fashion both accessible and stylish.
As we continue to grow, we’re focused on delivering exceptional service and creating an outstanding shopping experience for our customers. We’re looking for an enthusiastic Retail & Ops Associate to join our team. In this role, you’ll be on the front line of HURR, based in our Concession at Selfridges Oxford Street and working as part of a dynamic team to support the day-to-day operations of both the store and HURR more widely.
Responsibilities
* Customer Service: Deliver an exceptional customer experience by greeting customers, answering their questions, and helping them navigate our rental and resale offerings.
* Sales Support: Actively promote our rental services and resale collections, driving customer engagement and assisting in meeting store sales targets.
* Stock Management & Visual Merchandising: Support stock management processes, including receiving deliveries, organising merchandise, and ensuring items are displayed correctly.
* HURR Ops & Commercial Support: Work with both our Fashion Director and Senior Ops Manager to support on a variety of ops-related tasks that feed into the wider HURR Business, including Product onboarding & merchandising, brand takeovers, customer order support, and more.
* Team Collaboration: Work closely with team members to maintain smooth daily operations and contribute to achieving the store’s key performance goals.
* Special Project Support: Assist with the seamless fulfilment of rental orders through external partners, including managing rentals for VIP customers, influencers/KOLs in collaboration with our last mile delivery partners.
Qualifications
* A working knowledge of and interest in the current fashion industry landscape.
* Willingness to get stuck-in where needed! As a small start-up we very much operate a "one-team" approach.
Seniority level
Entry level
Employment type
Part-time
Industries
Technology, Information and Internet
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