Configuration manager

Job Description

Our client is looking for a Security Cleared Configuration Manager to work hybrid that will be accountable for day to day implementation and management of the configuration management process focusing on:

· Use of standard methods and procedures for management and maintenance of the configuration process

· Ensuring that all changes to Configuration Items are recorded as part of the change process;

· Ensuring all configuration items are identified, documented, maintained and controlled through their lifecycle

· Initiate and implement process improvement from insight from process performance measures and end user feedback through the Continuous Service Improvement (CSI) process.

·Review/Reports performance of configuration management reporting on performance against SLAs and KPIs and insights from trend analysis

Key Accountabilities

· Ensuring that all process and policy documentation is maintained under configuration management, reflecting reflect best practice and the daily service operation;

· Planning and managing improvements to Configuration Management plans, policies, processes and management tools;

· The ongoing review of relevant and appropriate Key Performance Indicators for Configuration Management processes.

· Developing and maintaining the Configuration Management Process

· Monitoring the effectiveness of Configuration Management and implementing recommendations for improvement

· Driving efficiency and effectiveness of the Configuration management Process against SLA/OLA targets and contractual requirements

· Producing management information to all stakeholders of the supported applications/ products and services

· Effective interaction and integration with other service support process areas

· Ensuring consistent and high quality service to the customer

· Ensuring that appropriate safety and ergonomic processes and methods are being utilised in all areas of work.

· Managing process quality assurance through process audits and quality checks assuring process adherence and resolving breaches along with feedback on process pain points from process end customers and process practitioners

· Establish and ensure compliance with configuration management policies and procedures

· Develop configuration management plans, standards and best practice

· Implement and maintain configuration tools and software

· Identify and document configuration items (CIs) and establish baselines

· Maintain an accurate and up to date configuration management database

· Control changes to CIs and ensure traceability

· Perform regular configuration verification and audits

· Conduct configuration audits to ensure compliance with standards, regulations and procedures

· Work closely with development, operations and quality assurance teams

· Ensure configuration items conform to their documentation

· Identify and resolve discrepancies

· Work closely with development, operations and quality assurance teams

· Communicate configuration management processes and status to stakeholders

· Updating training, creating awareness and publicising new configuration management capabilities and procedures to stakeholders as well as advising / training / supporting colleagues in process adoption and performance.

Key Capabilities/Knowledge

· Strong presentation skills;

· Excellent attention to detail;

· Ability to work well under pressure in a team environment;

·Demonstrated strong analytical and problem-solving skills;

· Quickly adaptable to changing processes and requirements;

·Self-starter with the ability to work in a fast-paced, dynamic environment;

· Ability to interact with colleagues at all organizational levels;

· Experience with and thorough understanding of key factors that drive business value and impact;

· 5+ years of related experience; administering and delivering Configuration Management

· ITIL certification

· Agile/SAFe experience;

· Strong customer facing skills with an ability to interact in confidence with clients.