Job summary
An exciting opportunity has arisen in the Cancer Business Unit to become a Clinic Coordinator. You will provide an efficient waiting list service to our patients and clinical team of Oncology and Haematology. You will work closely with booking staff, secretaries and navigators to ensure a robust service.
You must have read the contents of the main duties and job description and feel confident that you are able to fulfil the should be educated to a good standard of English to GCSE or equivalent and have an advanced level of IT literacy with experience of using a range of IT applications.
Main duties of the job
The main duties of the job include;
- Having ownership and being responsible for appropriate bookings, cancellations and rescheduled clinic appointments
- To closely monitor clinic schedules to ensure that any mistakes are identified and rectified.
- To liaise with consultants and clinic staff regarding urgent bookings/over bookings
- Fully utilise the clinic capacity where possible
- To be responsible for monitoring missing outcomes and ensure data quality is up to date
- Book rooms according to the clinic schedule
- To check the clinics are prepped correctly (including booking blood tests, chasing scan results and outstanding investigations)
- To liaise with ambulance services regarding transport arrangements
- To communicate face to face and over the telephone to patients, family members and other health care professionals regarding patient appointments
- To open/close clinic create additional time slots and adhoc clinics to meet the changing demands of the service.
- To be able to work independently using initiative and escalating concerns to management where needed
- To cover chemo navigator/chemo unit reception during annual leave
Closing date of applications: 28 November 2024
Interview date: 12 December 2024
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
1. Development opportunities, both professional and leadership development
2. On-going support from recruitment to when you join our team and beyond.
3. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
4. We see on average 4810 OP appointments a day.
5. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
6. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
7. Our hospitals admit an average of 195 emergency patients daily.
8. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
9. We are one of only 7 Trusts nationally with more than 50 operating theatres.
10. We carry out more than 140 elective procedures each working day.
11. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job description
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Person Specification
Knowledge
Essential
12. Educated to O'level/A-C GCSE or eqivalent
13. Advanced level of IT to include Microsoft Word and Excel
Desirable
14. Knowledge of NHS systems
Experience
Essential
15. Experience of working in a Customer/Patient Care environment
16. Demonstrable experience working within a busy, high pressured environment
Communication
Essential
17. Ability to communicate effectively - Including written,face to face and telephone
18. Must be an effective team player
Skills
Essential
19. Proven accuracy and organisational skills
20. Ability to manage and prioritise own workload and work independently
21. Ability to work to deadlines