"Are you dedicated to making a difference and ensuring the safety and security of vulnerable people? Apply now and support those experiencing homelessness in County Durham"
The role
There are 3 Full Time roles available for this position.
The Night Concierge is responsible for maintaining the safety and security of companions and buildings during waking night shifts within Emmaus North East's shared housing units. The role involves providing a welcoming, customer-facing service and ensuring a safe environment for companions, colleagues, and visitors.
Key responsibilities include monitoring access to the premises, maintaining good order and discipline, and acting as the first point of contact during the night. The Night Concierge also ensures compliance with Health and Safety policies, manages fire drills, conducts safety inspections, and reports maintenance or safeguarding concerns as required.
This role requires excellent communication skills, a calm and professional demeanour, and a commitment to upholding Emmaus North East's values and safeguarding policies to support companions with complex needs effectively
Important Information
How to Apply: You can visit to download an application pack, application form and equal opportunities form. If you have any difficulties accessing these documents please get in touch with us.
Closing Date: 27/01/2025, 12pm | Hours: 37 Hours Per Week | Salary: £24,242.40 | Period: 3 Years*
Got a question?
If you’d like an informal chat about this role, please email the SHAP Team at shap@emmaus-northeast.org.uk with the subject heading ‘Recruitment – Night Concierge’.
About the Single Homeless Accommodation Programme (SHAP)
Emmaus North East is proud to deliver the SHAP service, on behalf of Durham County Council (DCC). This innovative service responds to the pressing need for a holistic support model that provides a pathway of provision for individuals experiencing homelessness.
SHAP is designed to offer flexible, person-centred support alongside appropriate accommodation. Its ultimate goal is to guide individuals towards independent living. The service addresses gaps in existing provision, ensuring that those who might otherwise be left without suitable support can access the tailored assistance they need.
About Emmaus North East
Emmaus North East is a regional homelessness charity with a difference – offering more than just a bed for the night to individuals who have experienced homelessness and social exclusion.
As part of a network of Emmaus communities across the UK, Emmaus North East provides a stable home for as long as needed, meaningful work experience within our social enterprises, access to funded training, and a real opportunity for the people we support to rebuild their lives and regain independence.
In the North East, our Companions contribute to the community by working in our social enterprises. These include house clearances, stock collection, merchandising in our charity shops, running our community launderette, and creating bespoke items from recycled wood in our workshop.
At Emmaus North East, we believe in empowering our Companions by fostering autonomy and providing a transformative path to recovery. We welcome people from all walks of life, understanding that homelessness has many causes.
With our new programme in County Durham, we are proud to extend our mission of creating lasting change and supporting individuals across the North East.
*We anticipate posts starting during February/March 2025 however start dates may change as a result of delays within pre-employment checks and changes to the project timeline.