Job Title: GP Reception Manager Salary: Competitive, dependent on experience Contract Type: Full-time, Part Time Hours: Full time or flexible About Us: The surgery is a thriving and patient-focused GP practice committed to providing high-quality care to our community. We are seeking an experienced and motivated GP Reception Manager to lead our front-of-house team, ensuring the smooth and efficient running of reception services and maintaining excellent patient care. Key Responsibilities: - Manage and oversee the daily operations of the reception team, ensuring high levels of professionalism and efficiency. - Coordinate staff rotas, holiday planning, and cover to maintain adequate reception support. - Provide training, guidance, and ongoing support to reception staff, fostering a positive and collaborative working environment. - Handle patient inquiries and concerns, resolving issues effectively and professionally. - Work closely with clinical and administrative staff to streamline patient flow and enhance practice operations. - Monitor and improve appointment booking systems to meet patient demand and practice capacity. - Ensure compliance with practice policies, NHS standards, and confidentiality requirements. - Conduct performance reviews and provide feedback to staff for their development. About You: - Proven experience in a supervisory or managerial role, ideally within a healthcare setting. - Strong leadership skills with the ability to inspire and manage a team. - Excellent communication and interpersonal skills, with a patient-centered approach. - Exceptional organizational and problem-solving abilities. - Proficiency in using patient management systems (e.g., EMIS, SystmOne) and Microsoft Office. - Knowledge of GP practice operations, NHS guidelines, and confidentiality policies is advantageous. Why Join Us? - Be part of a supportive and dedicated team that values your contributions. - Opportunities for professional development and training. - A friendly, welcoming environment with a focus on delivering outstanding care to our community. We look forward to welcoming you to our team