JOB DESCRIPTION
ROLE: Referral Team Leader
RESPONSIBLE TO: Referral Team Manager
Role Overview:
Referrals Team Leader will be responsible for the day-to-day quality output from the referral team coordinators. Ensure all provider requests are responded to in a timely manner. Work closely with the Team Manager to highlight successes and areas of improvement for each individual and the team as a whole.
Referral Team Manager
Through line management support from the Referral Team Manager develop the referral coordinators and admin support deliver the efficient management of all referrals received direct from LA’s, through portals and via Commissioning Managers
To provide referral volume insight, report on referral trends and provide daily live offer updates for colleagues and Service Leads
Ensure all offer documentation and fees are 100% compliant and accurate
To support the Referral Co-ordinators with their daily tasks
To support all internal customers mainly Commissioning Managers with their daily tasks
Manage the referral inboxes and liaise with the LA’s for further detail to get the right child in the right home to maximise success for the child’s placement with us and enhance their life and development.
To provide accurate daily reports
The above duties are a guide to the nature of the work required and are not intended to reflect all the tasks associated with the role.