In combining Carlsberg’s and Britvic’s legacy businesses in the UK to form Carlsberg Britvic, we are creating an integrated beverage powerhouse in the market. Stronger together, we have a unique opportunity to get ahead and stay ahead of the competition while building a truly iconic business proposition. We offer customers an enhanced portfolio as the leading supplier combining beer and soft drinks, supported by a world-class sales force capable of unlocking growth opportunities across multiple channels and occasions. We are leveraging the strength of our integrated supply chain to make great-tasting brands available everywhere. Additionally, we are building brand equity while delighting consumers through outstanding marketing and innovation platforms. To fuel this opportunity, we are combining our talent, capabilities, and know-how across our integrated organization. Job Overview The HR Services Advisor is responsible for providing customer-focused, comprehensive, and pragmatic HR advice and support to GB, Ireland, and BTI (non-France) managers and employees. This involves flawlessly executing all transactional employee lifecycle activities, ensuring an excellent customer service experience. Key Responsibilities HR Service Delivery: Execute all employee lifecycle HR processes & activities, covering reward, HRIS & payroll Thoroughly understand Britvic's policies and procedures to provide appropriate advice to employees, line managers, and key stakeholders Resolve all customer queries at the first point of contact via a case management system Action workflow requests promptly and consistently, adhering to agreed service standards and targets Identify issues and incidents, resolve/escalate, and follow up to ensure SLAs are met and cases are resolved satisfactorily before closing Own all actions through to completion, proactively identify solutions, and validate thought processes when unsure Support the execution of business changes and improvements, including developing tier 0 content Maintain and update HR information systems, ensuring accurate recording of personal, employment, payroll, organizational, and position information Ensure accurate record-keeping in line with Data Protection and support data privacy-related cases Customer Service: Provide fantastic, tailored customer service to line managers, employees, HR Centers of Excellence (CoEs), and HR Business Partners Own all customer queries through to completion, seeking expert advice when needed and relaying the message back to the customer Take ownership of learning from CoEs or HRBPs to avoid future escalations on the same subject Proactively contact customers when trends or opportunities are identified Performance is measured by SLA delivery and customer satisfaction Continuous Improvement (CI): Adopt a mindset of continuously seeking to improve processes for the customer Proactively highlight areas for process improvement and take ownership of improving those processes Share learnings from escalations with peers to enable continuous team development Continuously learn and take on new processes to support the development of a multi-skilled HR Services team Stay up-to-date with developments in employment legislation and HR best practices, knowledge-sharing within the team Compliance & Risk Management: Execute processes according to documented standards Update HR data systems accurately and promptly to ensure accurate reporting to internal and external stakeholders Ensure all advice and support provided is legally compliant, with clear audit trails in place Take ownership of accurate data entry into Success Factors Requirements Essential: Ability to work well under pressure and meet tight deadlines, as well as a flexible team player who can support the wider HR team as needed Strong IT skills, including good knowledge of Microsoft Office Ability to take ownership of a task and see it through to completion Accuracy and attention to detail Organizational and planning skills Strong customer service focus Proven multi-tasking experience in a fast-paced environment HR Administration experience Deliver a 'Right First Time' approach in dealing with all employee inquiries, taking actions where necessary Desirable: Experience working in an HR Services environment Generalist HR background Payroll experience Success Factors/SAP experience HR Case Management Key Behaviors Live by Semper Ardens (always burning) and constantly strive for the extraordinary, challenging the status quo, setting stretched ambitions, and innovating to build beyond our time Foster an environment of positive energy and compassion, practicing compassion, equity, and inclusion, embracing diversity of thought, and celebrating success Be passionate about the consumer in everything we do, acting as passionate brand ambassadors, creating value for consumers in all we do Decide fast and deliver with excellence, building trust to learn from failures and drive innovation, empowering people, and prioritizing speed over perfection Empower, support, and grow our people to reach their full potential, investing in growing our people and creating mutual opportunities to learn, grow, and deliver Be courageous – self-confident and believe in your own ability, always objective and compassionate, able to get involved, give opinions, debate and share views with a range of stakeholders and forums, communicating with lasting impact across a range of audiences Act with pace - looking ahead and seizing new opportunities, cutting through complexity, responding to opportunities or challenges with agility and pace, listening to understand, identifying solutions that need to be delivered Care about our brands, our role in society, and our impact on the planet, committed to the health and happiness of yourself and each other, giving and welcoming feedback as a way of working, demonstrating resilience and caring for themselves Own it – take ownership for delivery of outcomes and make things happen where change is needed, taking responsibility for how they work, show up and take accountability, doing the right thing for the right reasons, in the right way, saying what you mean and doing what you say Stronger together – be open, collaborative and inclusive, respecting and learning from each other's unique contributions, while celebrating collective success, using strong networks to deliver – supporting others and asking for support themselves, creating collaborative partnerships across teams Education/Qualification A relevant professional qualification or be studying towards this, together with experience of working as an HR professional in a people-focused organization.