Overview How You'll Make an Impact Epsilon's Digital Media Solutions practice helps marketers enhance the effectiveness of their complex digital marketing programs by being industry leaders and SMEs at the intersection where offline and online data comes together. The Lead Technical Integration Engineer holds a pivotal role in partnering with global teams to provide technical consulting, advanced troubleshooting, and subject matter expertise for both third-party and Epsilon's proprietary ad server platforms. This role requires proven leadership, a diverse spectrum of technical competencies, a thorough understanding of the ad server ecosystem, and a keen interest not only for finding solutions but also for understanding their underlying mechanisms. In this role, you will collaborate with Epsilon Engineering teams to gain a deep understanding of the system and tackle complex technical challenges. Additionally, you will work closely with Operations, Platform, and Engineering teams to drive platform enhancements and foster innovation. Based in the United Kingdom, you will lead a local team and mentor international Integration Engineers, guiding them through strategic initiatives and ensuring successful project deliveries. Additionally, you will be hands-on in troubleshooting assigned escalations, reviewing engineering releases, and completing Jira tickets promptly, balancing both leadership and technical responsibilities effectively. This position provides an excellent opportunity to take ownership of strategic projects, led by example, and spearhead innovative solutions within the organization. What You'll Achieve Engage with top tier clients and internal stakeholders on technical implementation topics, providing support for complex website tagging, third-party tags, and app integrations for client campaigns. Provide escalation support to troubleshoot 3rd party discrepancy investigations (impression, click, viewability, etc.), ad rendering issues, delivery issues, and website tagging issues, ensuring resolution for each issue. Collaborate and guide cross functional teams globally as a technical subject matter expert through integration projects involving multiple stakeholders while managing competing priorities. Manage and mentor a regional team, ensuring the quality and efficiency of their output while serving as the primary point of escalation. Inspire and motivate team members across multiple global regions by providing growth opportunities through impactful goals and cross-training initiatives. Continuously challenge status quo and analyze both holistically and granularly to identify automation and innovation opportunities. Train and communicate technical topics to both technical and non-technical multinational audiences. Establish and document best practices for Operations teams and facilitate knowledge sharing. Work with Product and Engineering QA to coordinate testing strategies and monitoring plans, and lead validation testing for Operations. Who You Are What you'll bring with you: Entrepreneurial self-starter with an innate sense of urgency to accomplish task promptly while maintaining high standards. Strong command of SQL is a prerequisite. Proficient in programming languages such as JavaScript, HTML, and Python, with demonstrated development experience. Excellent written and verbal communications skills, capable of explaining technical concepts to non- technical audiences. Proficiency in writing, maintaining and presenting project status updates at an executive summary level. Ability to write technical documentation and training materials. Can navigate challenging client conversations, including Executive leadership teams, on technical implementation areas such as infrastructure, architecture, site security, and industry tagging best practices. Meticulous attention to detail with a track record of delivering high-quality results. Exceptional troubleshooting skills, adept at researching and resolving complex and unknown issues effectively. Strong ownership to drive troubleshooting through to resolution and communicate updates to stakeholders. Working knowledge of networking concepts and tools such as Chrome Debugger and HTTP Proxy applications such as Charles/Fiddler Proxy. Why you might stand out from other talent: Experience with Docker or similar container technologies is preferred. Knowledge of version control systems like Git, command line tools, and CI/CD pipelines such as Bamboo is preferred. Familiarity with mobile application development (iOS, Android) is preferred. Exposure to industry tag managers such as Google Tag Manager, Adobe, Ensighten, etc. is preferred, but not mandatory. Understanding of the digital / display advertising ecosystem and hands-on experience with industry platforms such as CM360/Google Ads, Sizmek, Flashtalking, Neustar, IAS, etc., is preferred but not required. Additional Information When You Join Us, We'll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400 billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.