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Sight Support West of England
Closing Date: Thursday, 5 December, 2024 - 09:45
Contract Type:
Location: Bristol
Details of Role:
Purpose: Seeking feedback from our clients helps us to continuously improve our services and it also provides key outcomes data to help secure funding for our vital advice work. We also like to check in with people who have previously used our services to ensure that they know what additional support we can offer them if needed.
We require an organised and friendly team player to make evaluation, catch-up, and review calls to our clients, as well as provide ad hoc admin support for the team. As a small but busy team, your support will be invaluable to the smooth running of our advice service.
What will you be doing?
1. Conducting client evaluation, catch-up, and review telephone calls
2. Inputting data into our client management database
3. Reporting back any issues or concerns to your key contact
4. Ensuring resource information is kept up to date and equipment is checked and charged up
5. Sending out welcome packs to new clients
6. Assisting the team with other admin tasks as required
What skills and experience are needed?
* Friendly, patient, and approachable
* Comfortable talking and listening over the telephone
* A good knowledge of Microsoft applications
* A working knowledge of databases is desirable but training will be given
* Transferrable skills and experience in the areas of communication, IT, advice and guidance, and team working
* Experience of working with a range of different people
* Experience of working within a friendly team
What support will be given?
* Induction and relevant training
* Understanding sight loss
* Expenses
* Supervision and support from the Volunteer Coordinator, as well as your key named contact in the office
* Additional training as appropriate
When will you be needed?
This can be flexible to fit around you.
How often will you be needed?
A minimum contribution of 3 hours per week; 5 hours would be ideal. A willingness to commit to the role for at least three months.
Two references and an Enhanced DBS check are required prior to starting in the role.
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