Job Title: Helpline Advisor - Welsh Speaking
Salary: £23,000
Location: Crewe, UK
Hours: 37.5/week
Day shifts 8am - 8pm (1 weekend in 4)
Baywater Healthcare – Enhancing Lives!
Baywater Healthcare has an exciting opportunity for a Healthcare Helpline Advisor (Full Time) based in Cheshire. We are looking for a friendly, communicative individual who enjoys helping their community to join our supportive team.
Our Mission: To enhance lives every day. We provide home healthcare that reassures and supports patients and their families, helping them maintain their normal daily routines. Community and empathy are at the heart of what we do. If you want to develop your skills and build bonds within the community, this could be the role for you!
About the Role:
You will be a key member of our customer service team, speaking with healthcare professionals and patients daily to ensure they receive the necessary healthcare equipment and services to stay independent. Your communication will make a positive impact on their day. Working onsite in our refurbished offices, you will be part of a friendly, inclusive environment, supporting each other and our patients. Flexibility and adaptability are essential as each day brings new challenges.
Key Responsibilities:
* Provide empathetic support to patients, families, and clinical leads.
* Manage workload, organize tasks, and contribute to project work to meet KPIs and objectives.
* Ensure compliance with health and safety procedures.
* Handle escalated queries and collaborate across business areas to resolve issues.
* Problem solve and make decisions in a busy environment.
* Complete training to identify and address training needs.
About You:
* Fluent Welsh speaker
* Active listening and excellent communication skills
* Empathetic, calm, and confident manner
* Proficient with IT systems, including Microsoft Office
* Quick thinker with problem-solving skills
* Self-motivated with good time management and organizational skills
* Previous customer service experience, not necessarily in a call centre
What You Will Receive:
* Starting annual leave of 23 days, increasing to 25 days after 2 years
* Life insurance
* Company pension scheme
* Health and protection benefits through SimplyHealth
Additional Benefits:
* Health and wellbeing programs, including a wellbeing app
* Fully funded health cash plan covering medical treatments
* Employee Assistance Programme for support and advice
* Access to online benefits platform with discounts and offers
* Cycle to work scheme
* Blue Light card for healthcare workers
* And many more!
Diversity & Inclusion:
We believe our diversity is our strength. We are committed to fostering an inclusive culture that respects and values all backgrounds and perspectives. Diversity drives innovation and excellence, and we ensure every individual is treated with respect and dignity, with equal opportunities to thrive.
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