Due to continued expansion we have a new opportunity to join the Renewable Energy Team as a Complaints Resolution Manager. This is a Full-time fixed term contract role based in Warrington. Immediate start, Essential. As Complaints Resolution Manager you will assume full responsibility for customer complaints, ensuring that they are fully investigated and managed to completion. Are you a Complaints Resolution Manager? Lead and manage the complaints handling process across all channels (phone, email, web, social, etc.) Develop and implement policies, procedures, and best practices to ensure a consistent, compliant, and customer-centric complaints process. Monitor complaints data to identify trends, root causes, and opportunities for improvement. Ensure all complaints are acknowledged, investigated, and resolved within regulatory and internal service level agreements (SLAs). Act as the escalation point for complex or high-risk complaints, ensuring appropriate resolution and communication with stakeholders. Maintain comprehensive and up-to-date records of complaints, investigations, and outcomes. Provide regular reports to senior management on complaint volumes, trends, risks, and customer feedback. Contribute to training and awareness initiatives to build a complaints-aware culture across the organisation. Support internal audits and compliance reviews relating to complaints handling As a Complaints Resolution Manager you will have access to: Competitive Salary Temp to Perm/ Contract