We are looking for a Supply Chain Administrator. The purpose is to ensure smooth and efficient communication with our overseas export partners. The successful candidate will be a key contact point, managing customer enquiries, orders, and logistics coordination while providing exemplary customer service.
Key Responsibilities
* Process customer orders, ensuring accurate entry into the system and timely shipment.
* Respond to customer enquiries promptly and professionally, providing information on products (such as stock, whether a fabric is suitable for the particular end use, etc.), order status, and shipping details.
* Coordinate with logistics and distribution/warehouse team.
* Resolve customer issues, complaints, and returns efficiently, maintaining customer satisfaction.
* Maintain up-to-date customer interactions, transactions, and feedback records using our CRM system.
* Assist in preparing export documentation and ensure compliance with international trade regulations.
* Provide translation support as needed.
Essential Skills and Qualifications
* Excellent written and verbal communication skills.
* Proven experience in a customer service role, preferably within an export or logistics environment.
* An understanding of, or experience in, soft furnishings/interiors/textiles would be advantageous (although training is offered).
* Strong organisational skills with the ability to manage multiple tasks and deadlines.
* Proficiency in using CRM software and Microsoft Office Suite.
* Knowledge of international shipping processes and export documentation is an advantage.
* A detail-oriented and proactive approach to resolving customer issues.
* Strong problem-solving skills and ability to work independently and as part of a team.
Competencies for Success
* Excellent interpersonal skills with a customer-centric mindset.
* Adaptability to work in a fast-paced and dynamic environment.
* Able to maintain knowledge of a highly technical product.
* A high degree of integrity and professionalism in handling customer information.
* Eagerness to learn and grow within the role and company.
Why Join This Company?
* Competitive salary.
* 25 days holiday plus bank holidays.
* Pension - salary sacrifice.
* Staggered working hours, totaling 37.5 hours per week, Monday to Friday, per a working pattern of your choice between opening hours 08:00 - 18:00.
* Opportunities for professional development and career progression.
* A collaborative and inclusive work culture that values diversity and innovation.
* Lovely, modern and accessible offices which are commutable.
* Regular fun social events.
* On-site parking (free).
If this sounds like you, please reach out for more information or a confidential chat.
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