We are looking for an Operations Support Officer to join our urgent care operational team.
What is the role?
* You’ll provide full comprehensive administrative support to the services, ensuring the safe and efficient operational running of the service.
* You’ll be responsible for setting up clinic templates and updating with staff changes.
* You will also ensure the effective management of patient appointments on EMIS and SystmOne, escalating the Service / Operations Manager if there are any issues.
You’ll join Urgent Care, which is delivered by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.
Is it for me?
We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.
* You’d be suited to this role if you have high levels of personal commitment to support the delivery of a patient-focused service.
* You’ll need good IT skills and experience of using different in-house systems – clinical systems such as SystmOne are desirable.
* You’ll need to understand the importance of comprehensive administrative support to the running and delivery of a service.
Contract type:
We have the opportunity for someone to join us on a permanent contract, working with us at our head office Riverside Clinic, Ipswich.
Week One
* Tuesday: 10:00–18:00
* Saturday: 09:00–17:00
* Total: 22.5 hours
Week Two
* Tuesday: 10:00–18:00
* Total: 15 hours
What we can offer you:
* A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
* Innovative teams who strive in forward thinking, with a voice that is heard.
* A visible and supportive management team, with operational support that ‘get it’.
* Excellent IT teams & support giving us first-class equipment and ‘no wait’ responses.
* A commitment to personal development, training, and leadership opportunities, with service-managed training budgets.
* Cycle to work scheme.
* Death in service cover.
* Competitive salaries with annual benchmarking.
* 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service.
* Blue light card employer – Access to the discount service with thousands of discounts online and on the high street.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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