The following are the core responsibilities of the deputy practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The deputy practice manager is responsible for: Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Providing leadership and guidance for the following staff: Administration and Reception Staff, Practice Nurse, ANPs and Salaried GPs. Ensuring staff adhere to policy and procedure at all times Monitoring compliance with health and safety legislation and infection prevention and control, providing leadership and direction for staff. Implement an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary and maintaining an up to date mandatory training record for all staff. Manage compliance registers, supporting the practice manager, ensuring all mandatory and regulatory compliance audits are conducted. Manage all staff rotas and assist with the recruitment of staff. Book and mange locums for all clinical staff absence, ensuring HR checks and records are up to date and complete. Managing the clinical system, ensuring IT security and IG compliance at all times. Responding and resolving all local IT issues where appropriate. Guiding staff and developing searches and audits on the clinical system. Ensure staff using current clinical templates ensuring they relate to current practice. Monitor group mailboxes, ensuring information is disseminated appropriately. Ensuring the clinical session structure is effective, meets the needs of the patients and clinicians have access to suitable rooms and stock. Supporting the overall practice clinical governance framework, submitting reports for OQF, Local Quality Contrcat, enhanced services and other reporting requirements using CQRS / Open Exeter, PCSE Portal, ICB etc. Ensure the effective use of all practice IT programmes and act as the practice digital champion. Monitoring and disseminating information on safety alerts and other pertinent information to the team. Support the management team in the compilation of practice reports, significant event reporting and learning events. Maintaining the significant event database, providing advice to staff and briefing the team at meetings as required. Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events. Developing, implementing and embedding the practice audit programme (in conjunction with the practice manager). Guiding the team to reach QOF and LQC targets (supported by the practice manager and clinical leads). Assist the practice manager with CQC Compliance. Briefing clinicians on performance levels, advising actions to ensure high achievement across all QOF areas. Act as the safeguarding admin lead supporting the clinical safeguarding lead, providing updates at clinical meetings. Deputise for the practice manager on site when they are off site. Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders in the absence of the practice manager. Work closely with reception to enable oversight of the operational running of reception and be able to implement change and manage staff. Support the practice manager in the reviewing and updating of practice policies and procedures. Support the practice manager with Continuous Improvement and change initiatives. Act as the building manager, dealing with defects, maintenance, and all other associated tasks. Coordinate portable appliance testing (PAT) and calibration of equipment. Maintain an equipment log and manage asset registers. Coordinate all staff absences, maintaining an effective absence register. Manage staff absence/lateness/performance capability, in conjunction with the practice policy. Act as the communication link between the management team and staff. Plan and lead monthly administrative meetings and assist with planning the monthly clinical meetings.. Ensure annual appraisal has been completed with all reception/administrative staff and a record of clinical appraisal is maintained. Plan and implement annual flu/vaccination and immunisation clinics in conjunction with the practice nurse. Maintain and update the practice website/social media and internal practice communications. Assist the PLM (Patient Liaison Manager) with the Patient Participation Group meetings/agendas/minutes/planning if required. Manage and respond to verbal and written patient complaints. Be responsible for managing tasks in workflow/emis clinical system. Manage the new patient process of GP2GP in registration and ensure notes are summarised within 8 weeks of receipt by the administration team. Assist with practice monthly PPA claims. Implement and manage a robust stock management system. Develop and manage GP Teamnet and MS Teams to provide effective usage and communication. Represent the practice locally as required. Maintain a working knowledge of ICB/NHSE/PCN initiatives.