About the Role:
Our client, a fast-growing organisation known for its innovation in the entertainment and membership space, is seeking a results-driven CRM Manager to lead and optimise their customer relationship management strategies. This is a key role for a data-savvy professional who thrives on driving customer engagement, acquisition, and retention through expertly managed campaigns, lists, and workflows.
If you have a passion for leveraging data to deliver high-impact CRM strategies and the skills to maintain a seamless customer journey, this role is for you.
Key Responsibilities:
* List & Segment Management: Maintain and refine customer lists, flows, and audience segments in Klaviyo to maximise engagement.
* Performance Tracking: Analyse CRM performance metrics, deliver actionable insights, and optimise key KPIs such as deliverability, engagement, and retention.
* Campaign Execution: Plan, execute, and optimise daily CRM campaigns, including A/B testing to enhance effectiveness.
* Workflow Management: Oversee workflows to ensure a seamless customer experience and maintain the accuracy and hygiene of data.
* Collaborative Engagement: Partner with the customer service team to align CRM initiatives with sales goals, ensuring a consistent pipeline of highly engaged leads.
* Innovation & Strategy: Stay updated on the latest CRM tools and trends, implementing improvements and collaborating with the design team in Figma to create impactful assets.
What We’re Looking For:
* Proven experience as a CRM Manager or in a similar role.
* Expertise in CRM platforms, particularly Klaviyo.
* Strong organisational and multitasking skills with a meticulous eye for detail.
* Proficiency in data analysis, performance tracking, and delivering actionable insights.
* Experience with A/B testing, acquisition, and retention strategies.
* Familiarity with Figma for design collaboration is a plus.
* Excellent communication skills and the ability to work collaboratively across teams.
* A strategic thinker who can execute effectively in a fast-paced environment.
Benefits of Joining:
* Hybrid working options for flexibility. (3 days onsite, 2 remote)
* Opportunities for career growth and professional development.
* Competitive salary based on experience.
* Collaborative and dynamic work environment.
* Work with a forward-thinking team driving innovation in their industry.
This is your opportunity to make a meaningful impact by driving CRM excellence in an exciting, fast-growing organisation.
Apply Now to take your CRM expertise to the next level