Description Are you a self-starter who has a keen interest in technology? We are looking for an experienced trainer with financial industry knowledge. As a Client Service Analyst in the Payment Solution Center team, you will be supporting and training multiple stakeholder groups within the Europe, Middle East & African Global Investment and Corporate Banking. Job responsibilities Delivers including in-person and virtual instructor-led training Engages directly with users on a daily basis by providing onsite support Understands the different roles of end users, including bankers, business managers and administrative staff Assists with the creating and maintaining training materials, user guides and Confluence pages Enhances technical instructional delivery and presentation skills continuously Works with Subject Matter Experts to ensure quality, accuracy and consistency of training content Collects end-user feedback for the broader technology team to incorporate into future design/enhancements Manage multiple projects at the same time with different timelines Required qualifications, capabilities, and skills FRENCH language is required at advance/mother tongue level. The ability to communicate clearly and confidently to all levels of seniority in a high-pressure environment Training and/or Business Analysis experience Ability to quickly learn and gain proficiency in the various in house developed desktop, web and mobile applications Proficiency in developing and delivering various training materials and modalities, including in-person, virtual and digital training The ability to adapt to fast changing situations and problem solve with excellent interpersonal skills The ability to rapidly learn new technologies/tools and context of usage; and an interest in technology and the latest apps Market comprehensive training plan for learners with key stakeholders in EMEA; serve as a champion for our work within the business Use digital learning to provide high-touch communication and enhance in-person offerings in an evolving learning environment Strong project management skills; robust organization, attention to detail and time management skills in a multicultural and international environment French language Preferred qualifications, capabilities, and skills Financial Services experience ideal, but first class customer training also considered Knowledge of learning solutions & application would be beneficial