Salary: GBP25000 - GBP27000 per annum
I'm looking for a cracking First-Line Support / Service Desk Engineer to join my market-leading client who work from an incredible HQ in the heart of Leicestershire.
My client is a force to be reckoned with within their industry and has a flawless reputation. They're a leader across the UK in what they do and they're absolutely the type of business that an up-and-coming Support enthusiast would want to join!
You'll join an established and talented Service Desk function who provide only the very best tech support to end-users - ensuring that any issues are resolved efficiently and only to the highest of standards.
So, your remit is First Line Level Support to my client's end-users on a national basis. Naturally, we'd like you to bring some commercial exposure within 1st Line, but you'll also have the ability to follow established processes to ensure service quality and overall user satisfaction. You'll also be confident in assisting with user onboarding and providing guidance to promote self-service and reduce recurring issues across the business!
Not only will you deliver outstanding levels of service, but you will play a key role in enhancing service operations, supporting compliance, and ensuring overall customer satisfaction!
Now - for the important bit. As an individual, I am looking for a confident, approachable individual who strives to deliver only the best level of service at all times. While you might not tick all aspects of the technical exposure we are looking for, it's more about how you present yourself. They're looking for someone who is engaging, extremely personable - you'll often be speaking to various stakeholders in the business across all levels; so it's important that your communication skills and telephone manner are of a good standard. Also, you'll be the type of Engineer that the Service Desk can work collaboratively with and that the wider business enjoys working with!
Tech-wise, I am ideally looking for... (But do not fear, should you not tick all of the boxes!)
* Proven 1st Line Support exposure working in a busy and fast-paced Service Desk environment
* Strong knowledge of ITIL or similar ITSM frameworks (incident, problem, and change management).
* Familiarity with KPIs, SLAs, and reporting tools to evaluate service performance.
* Excellent verbal and written communication skills.
* Good appreciation for enterprise-level systems
These guys definitely promote and encourage a good home-life/work-life balance for their staff but also believe in face-to-face office interaction. So they're flexible for this role to be hybrid. Therefore, it's important you'll be happy to work on-site at their Leicester HQ 3 days a week where you can integrate and learn from their talented team, and you can work from home 2 days too!
You'll receive up to £27k plus benefits and access to ongoing training and career growth opportunities.
Call me anytime on 07772021858 for further insight.
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