Overview A Business Support Analyst (BSA) is responsible for analyzing business needs, identifying opportunities for improvement, and providing data-driven solutions. They act as a bridge between stakeholders and technical teams to ensure business objectives are met efficiently. Key Responsibilities • Requirement Gathering & Analysis: Work with stakeholders to understand business needs and translate them into functional requirements. • Process Improvement: Analyze existing business processes and recommend improvements to enhance efficiency and productivity. • Data Analysis & Reporting: Collect and interpret data to support decision-making and strategy development. • Stakeholder Management: Collaborate with various departments, including IT, finance, and operations, to ensure alignment on project goals. • Documentation: Prepare business requirement documents (BRDs), user stories, process flow diagrams, and reports. • Technology Implementation: Work with IT teams to implement software solutions, ensuring they align with business needs. • Risk Assessment: Identify potential risks in projects and propose mitigation strategies. • User Testing & Training: Assist in testing new systems and provide training to end-users. Skills & Qualifications • Bachelor’s degree in Business Administration, Finance, IT, or a related field. • Strong analytical and problem-solving skills. • Excellent communication and stakeholder management abilities. • Proficiency in data analysis tools (Excel, SQL, Power BI, Tableau). •Knowledge of project management methodologies (Agile, Scrum, Waterfall). • Experience with business process modeling and requirement documentation. Preferred Experience • 2 years of experience in a Business Analyst or similar role. • Familiarity with ERP, CRM, or business intelligence systems. • Industry-specific knowledge (e.g., finance, healthcare, retail, IT)